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Our users are reporting that there are currently problems with BTS Island .
If you're having problems with BTS Island too, the games' servers might be overloaded, down or unreachable because of a network problem, outages or server maintenance is in progress. Here are some fixes to debugg BTS Island and solve the BTS Island not working issue:
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by Brynn 11 months ago
Whenever I touch anywhere my game crashes, but I can get into the game until I touch.
by Jan8 1 year ago
It crashes when I start to play and I lose a heart every time
by Jan8 1 year ago
It crashes when I start to play
by Sandhya 1 year ago
Problem is the sound track of the game is muted , I don’t no why . But my game is totaly muted .
by Leilén 1 year ago
the app crashes and closes when i try to play level 892
by Lou 1 year ago
it takes to long to load.. it's been 10 mins.. it doesn't load
by tina 1 year ago
no sound
by CherylB99 1 year ago
I can log in but as soon as i play a level it boots me out. My connection is not slow.
by Tanya 1 year ago
The wasn't working They said we had to update but a long days I am trying to update but it's not updating and we can't use the game without updating then I deleted the game and now I am trying to download it but it is not downloading
by Tanya 1 year ago
The wasn't working They said we had to update but a long days I am trying to update but it's not updating and we can't use the game without updating then I deleted the game and now I am trying to download it but it is not downloading
by Zxcv 1 year ago
my shop still won't open after many tries and it's not an internet problem
by Zxcv 1 year ago
my shop still won't open after many tries and it's not an internet problem
by sUmMEErRBb3RrYy 1 year ago
it says theres an update but nothing happens- game will not update. i thought it was just my appstore but i can update everything else perfectly fine
by Mahan909 1 year ago
After updating in january 22th the game levels doesn't load and it's just showing a pink screen!!! What should I do?
by Ssem92 1 year ago
Since the last update i have this pink/purple square that covers the entirety of the puzzle/game board . Haven't been able to play since i can see anything . It's really annoying 😒
by banane 1 year ago
the game freezes when i try to visit other islands
by 21CenturyG 1 year ago
For the New Year Login, day three, we were supposed to receive Jungkook's Yet to Come in Busan Hoodie Instead, I received his Yet To Come Top from he MV. I really want the hoodie. Was this an accident?
by Shania 1 year ago
I was playing on my iPad I was organizing my book when I went go play the game all suddenly it says the game will restart without me even pushing anything it save on my google account I need help how to get my account be back on there
by Shania 1 year ago
When I was about to play all suddenly it says the game will restart when I didn’t push anything it save on my google account I need help to know to get my accounts back on there
by Chiqui 1 year ago
I am having trouble updating the app. It says it is"unable to install." How do i fix this :(
by Helen 1 year ago
I can’t hear the sound
by Gab 1 year ago
Mine is stuck on checking for updates who to fix?
by Eleanor Gilchrist 1 year ago
Ok need app asked to log in…game started at the beginning!
by Aj 1 year ago
Missing button yhat would make me go back to my other island
by Kanchan 1 year ago
My BTS island game is loading... from past 10 mins and still it shows loading.....
by Monica 1 year ago
No audio
by Sues153 1 year ago
Since last apple iOS update Apple Pencil can no longer move puzzle pieces in the game. Hope you can fix this.
by Becky 1 year ago
No sound
by B 1 year ago
Apple Pencil worked on iPad Pro previously but has stopped working for moving puzzle pieces. Pencil is functioning as can tap on settings and the Axe, mitten switcheroo thing and surfboard but can't move around the actual game which was waaaay cool brah. Now I have to use my finger. Gah. Cmon someone fix it plzzzzthxbai.
by Jelika 2 years ago
Apple Pencil cannot move puzzle pieces around, only on main island to navigate around explored area. Please fix! :(
by Zeal 2 years ago
my apple pencil doesn't seem to be working when I play puzzle games in the BTS island app
by Kathy 2 years ago
Black screen but can hear music
by Lana 2 years ago
The game doesn't opned
by Frances 2 years ago
I wanted to save my progress by logging into my google account but the app crashes every time i try to do it
by Kim Perrault 2 years ago
The update screen has been showing for days. I cannot do missions
by mahdieh 2 years ago
shope part failed
by Christine 2 years ago
Update.,, now won't let me log in w Google and asks me to. At same time says maintenance for 1hour or more. Has gone on for 6 hours!
by Sara 2 years ago
Can’t heard anything
by TuvshinJ 2 years ago
Sound suddenly stopped working on app - not games fault - side switch on phone was accidentally switched to silent. Must have bumped it.
by TuvshinJ 2 years ago
Sound suddenly stopped working on app. Works on the rest of phone.
by Faith143 2 years ago
I can not hear any sound what so ever I reseted my phone deleted the game and downloaded it again at I still can’t hear anything
by Tina Cowan 2 years ago
My game has no sound.
by Diana 2 years ago
After i updated the game it doesn't let me to login with my Google account
by Nurcan 2 years ago
I can't see the objects in the puzzle while playing, only purple color and bombs are visible
by Lyrical girl 2 years ago
My problem is that I was space in my oppo A83 more than 2GB the app starts but when there shows download 405 mb additional files and as usual I click on download it says isufficient storage notice I don't know why it's happening I really wanna play the game but can't please tell me a solution I even cleared cathe and all data and also reinstall it but again same problem please someone help me
by Wats 2 years ago
My game has no sound
by Lost 2 years ago
The game keeps crashing when i play the puzzles and when i try to do todays missions
by capriv33 2 years ago
Tried sending a gift to a friend and received a Notification 534 error code. Can’t send the gift or add friends an unclear about this error. Also, is there supposed to be sound while playing the game b/c it is complete silence.
by Annbwrry 2 years ago
It wants to some additional download but it's showing error saying need to reinstall. So will my all accs of games and success till now will delete if I reinstall?
by Elixa 2 years ago
The game keeps crashing mostly at the loading after the puzzle
by Alexis Choung 2 years ago
The music and sound periodically turns off. I’m unable to hear any of the cute music or dialogue any of the BTS members make during the storylines as well