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Can't buy coins etc
by jan 1 day ago
I cleared all the tiles, it said “successful” hey the game for 9/23 is still open!
by Diane 3 days ago
Why carnt I play past days
by Karen 1 month ago
I like this game but it’s making me angry because it keeps freezing. I will start to play & it will just stop then start then stop and so on. I have all the suggestions and nothing works. Please help.
by Sara 1 month ago
Not syncing between iPad and iPhone
by Mimma 1 month ago
Zen match won't load.
by Lizbeth7125 1 month ago
Won’t load any puzzles
by Jean-Ann Gilfus 1 month ago
Won’t load the daily puzzle or any of the levels
by Sam King 1 month ago
Won’t move past the loading page… please help
by Lauren Brookes 1 month ago
I used to get shuffle , reverse a move, and an option for another line. I have had none of these for a month. Why is this? There is no option to change in settings. This game is hard enough. Can you help please. Paula
by Paula Galley 1 month ago
The boosters that appear at the bottom of the page have disappeared. These are the ones that reshuffle the tiles etc. Playing on an iPad.
by Jane 1 month ago
I opened zen match today and all my crystals were gone
by Greg 1 month ago
I have been playing and I am on level 103 and I have never got the use of no boosters at all. They only way to pass a level is to purchase coins and I have done that quite often. Now I am stuck on level 103 and I can not go mo further!! I think this game should give me some free coins and booster. I hope you take car of this matter or i will uninstall the game and writ the developer. I love the game I lost two of my children and this game is good at keeping my mind occupied. My email is [email protected] thanks I hope you will make things right.
by Jeanallmoorner 2 months ago
I lost about 2000 lotuses that I had built up
by Cory Smith 2 months ago
I’ve even tried to email them on the address given on the app but the emails keep bouncing back
If they’re not reinstating they shuffle functions then I think some refunds are due.
by Jenny 2 months ago
All the boosters I have accumulated have disappeared, so the game is hard to continue with. Very frustrating as purchased extras
by Nic 2 months ago
won’t let me go into the app to play, stays on the loading page frozen
by tahlia 2 months ago
The level I was on seems to have disappeared. Tried to sync by logging out of Facebook and back in but it said can’t connect to server. I’m thinking if I carry on playing will it be pointless as once I can reconnect I’ll be back to the old level. Frustrating as I love this game ☹️
by Susan 2 months ago
The three booster icons are missing. I have spent good money purchasing them and now they have disappeared. This problem, according to other complaints has been ongoing for sometime it seems. You have failed to even notify us and make no reference as to when we can expect it to be resolved.
by Lynn Hall 2 months ago
All the boosters I have accumulated have disappeared
by Urszula Maria King 2 months ago
None of the boosts are showing up and I’ve made a purchase which is now no good
by Jenny 2 months ago
Boosters accumulated are not showing up when playing game
by Bev Crowford 2 months ago
When playing Zem Match it keeps sticking and delaying operation
by Heidi Farmer 2 months ago
Shuffle button disappeared
by Jen 2 months ago
All my options of swapping tiles, reverse move etc have disappeared from screen
by MK 2 months ago
The options (swap tile etc) are missing from the game. Annoying because I have coins but can’t spend them!
by Sarah 2 months ago
Game crashes when trying to go to new room on iPad
by Lauri 2 months ago
The game is fine but the reshuffle and last card removal icon are missing replaced by ads but even when the ads disappear the icons aren’t there
by linda valeisa 2 months ago
The Mahjong Zen freezes up in the last two tiles,never cause any problem until I reach 100%
by Carl Vidaure 2 months ago
Zen match open then when you click to play it crashes, done it four times. Can’t play today
by Deborah kettley 2 months ago
I am not getting my shuffles at the bottom of the screen
by Shawna 2 months ago
It will not let me finish, it goes black after a short time so I cannot finish the game. Once it does that you have to close it and you have lost a turn.
by Lorraine 3 months ago
At most times of the day, the game moves VERY slowly and it gets tedious to wait for one tile to move every 30 seconds!
by Donna 3 months ago
Game freezes at the last two figures
by Carl Vidaure 3 months ago
The shuffle feature and remove the last pick and the removal of three tiles features are not showing up on each game anymore.
by Mary Ann 3 months ago
I can’t use my coins to switch tiles, the option isn’t displayed at the bottom of the puzzle after I did the update.
by Jenn 3 months ago
When restarting a game due to losing, an ad pops up. Unavoidable, but the timer also starts. Depending on the ad length it chews the timer down
by Sue Milks 3 months ago
Zen Match is not working and is not open
Please guide me how to operate this app
by Madiha 4 months ago
App keeps crashing
by Tamara 5 months ago
Our users are reporting that there are currently problems with Zen Match .
If you're having problems with Zen Match too, the games' servers might be overloaded, down or unreachable because of a network problem, outages or server maintenance is in progress. Here are some fixes to debugg Zen Match and solve the Zen Match not working issue:
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