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📋 40 Recent Outage Reports
They first delievered the wrong coloured bed frame after asking there customer service team which of the colours was in the photo, it then took a week for this to be rectified.
My wife contacted them to make sure the mattress was suitable.
This is essentially a scam website, they will take your money and then delay the order until eventually cancelling it and then after you have been chasing that for week, they will promise a refund and never give it.
Team it with the sweetnight pillows from Amazon.
Delivery was on time and winksleep was the best choice for my bed.
Mattress delivered within few days .
But thanks to Haleema and Hussain for their outstanding and thorough customer service all my issues have been fairly resolved.
Supposedly old staff member told incorrect information but surely that’s still the companies issue to honour the refund / replacement ?
Also just to comment when the bed arrived the delivery driver was fantastic.
Mattress came in a box and unpacked and left for 48 hours to fully get to size.
Do not use this site, customer service is terrible and nothing is clear, please don't lose your money with this website.
Wrong colour bed delivered was promised a refund / replacement bed by their customer service. 2 months taken with customer service to now be told nothing will be done.
Dreadful company.
I will definitely be buying another one.
Supposedly a known issue but why wouldn’t they highlight this on their social media?
So happy delivery was great and so was all communication.
We looked around for a mattress for an adjustable electronic bed as we have had the same one for a very long time.
Really like that it is grey fabric and not white like the norm. Incredibly comfortable.
Now a happy customer 5* review based on Chloe.
Even when the courier company said they weren't going to be able to deliver on the day specified, Hasnain rang them and made sure they did.
So far he his delighted and thinks he actually sleeping better .
I will be purchasing from decorative section soon to light the room up .
Lizzy provided me with excellent customer service, prompt responses and very helpful at resolving my issue right away. Very grateful.
Great mattress, it’s not to soft and not to hard.
Always a bit skeptical when buying mattresses online but going by the reviews and the great price I tried out winksleep and am really happy.
Poor service and poor quality bedding for the price you pay.
The bed frame and mattress is absolutely terrible, it’s poor quality and looks nothing like the website.
Insane price and a great single mattress for our spare room.
We even got a discount on top as it’s the 1st time we’ve used them.
AVOID THIS COMPANY AT ALL COSTS!
My experience with this company did not get off to a good start.
Services was great .
Bed arrived faulty and they have had me in a loop on support for four months. Lies and obfuscation. Avoid.
Amazing prices, excellent quality and super quick dispatch and delivery. Highly recommend!
Mattress was bought for my 16 year old son .
Aleema answered all inquires and provided all information before and after the purchase. Thank you very much.
She made sure I feel heard as a customer and she is really great at her job, a credit to the company.
From answering my email promptly to getting my matress delivered on the day I wanted, Hasnain was very professional,polite and got the job done!
I couldnt be more happier with the service and bed.
I'm very happy with the customer service I received from.
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