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📋 17 Recent Outage Reports
After booking an appointment 2 weeks prior, I stayed home to wait for them and they were a no show.
We changed three windows and two doors via a supplier suggested by Velfac.
In 2020 I purchased approximately €25k of Velfac windows (supply only with delivery cost included) from it's Rep of Ireland, 'Certified Partner' Teroco. ie.
It has been a long and disappointing process, started in April and not yet concluded: service was provided with no attention to details, during a long period of time and with several visits to fix issues and complete the job.
Great service - many thanks.
Thank you , no damage , difficult job done with Grace !
Reported a few weeks ago, we had a visit today from Miles and Chris, who were understanding, highly professional and very thorough.
Graham came to the rescue and a Strong and Cosiderate Dave turned up early Saturday and with 2 of his fellow workere carried the doors up 4 floors of a narrow London House as a crane to do the job failed to appear.
Lastly there was a missed appointment by Velfac to come and change the handles which were mounted wrong.
I had a new set of Doors and windows fitted by a recommended Velfac fitter , damaged in the process.
It is telling the value Teroco. ie / Valfac's affords its customers when it fails to honor and extend the simple convenience of shipping a single door handle, for a defective item already installed by the customer, and who is now expected to go to the inconvenience and cost of it's reinstall.
We have a problem with rainwater ingress from a large 4 section Velfac window frame.
Recently, one of the door handles had failed and having returned to Teroco. ie, they advised that Velfac had agreed to replace the defective item, but collection was necessary from the Teroco store over an hour away.
He was always willing to help and knew his job very well.
They took everything apart, identified what was hopefully the cause, and fixed it there and then.
As part of process, my second contact was Chris Harrison as project manager.
He has been very helpful, understanding, despite several to and fro emails about details.
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