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📋 40 Recent Outage Reports
Got my final price including freight and delivery window.
Ordering was simple and easy online, and their staff answered all my questions with knowledge and patience.
I had called in to make sure everything was good and on schedule and it was.
Next day I got an email from the delivery company saying that the tiles would be to me tomorrow morning between 10. 30 - 11. 30.
Contacted tiles direct only to be told repeatedly I needed to check all tiles within 48 hours.
Unfortunately due to this backorder - the flat and corner pieces ended up being accidentially delivered separately - not ideal after having waited as it was.
So I ordered both online through tiles direct.
She also then followed through promptly to resolve the situation.
Had a heck of a time finding the specific tile and when I contacted a brand X company they wanted a small fortune to ship it to me.
I ordered tile I needed to reface a full fireplace - so I needed corner pieces as well as flat ones - which were a hot commodity in brick/mortar stores.
I had a terrible experience with Tiles Direct and would not recommend them to anyone.
Tiles arrived exactly when they said they would but just a heads up - you won't hear from them until they are shipping.
Not many companies have such great customer service these days.
Our tile came quickly and in great condition except for 2 tiles which they replaced immediately.
Customer service is outstanding.
Couldn’t ask for better service and I will use TileDirect again.
Tile Direct managed the issue with perfect customer service! Thank you!!
The tile was less expensive than a local shop even with shipping.
Fabulous company to deal with.
I had some difficulties in my order due to the manufacturer sending the wrong tile.
Great customer service. Whitney is excellent.
Overall experience was excellent and saved a considerable amount of bucks by ordering direct. Local dealer quoted $4. 00 more per each tile in addition to me having to pay the freight.
They were the only company that we could find who carried the tile we wanted to match tile we had used in the past.
Tiles Direct gave me a 5* service from ordering to receiving goods & I personally can highly recommend this company.
I phoned Tiles Direct on the Monday & spoke with Asim about some sample tiles I had bought.
I placed my order online and received my tile in good condition within the quoted time frame.
Our experience with Tiles Direct was exceptional.
When the tiles finally arrived, several were broken or damaged, and the quality was far below what was advertised.
Each time she quickly responded and looked into our options, providing detailed information.
Good quality tiles for a great price!
Not as easy to track when shipped and delivery route but sufficient tracking.
Your employees went above and beyond to help me when the tile I wanted was discontinued and Whitney and Sandy tried to help me find a replacement that was similar.
Good price and timely delivery.
All the tile I ordered fro.
While I haven't yet purchased all the tiles, I have received all the samples I ordered, and the customer service was very responsive.
TilesDirect made sure that the correct lot number was communicated to the supplier so the material color would match.
To make matters worse, the packaging was poorly done, which likely contributed to the damaged items.
Be aware that even if damaged tiles are not reported within 48 hours, tiles direct are not interested.
Tiles Direct came quickly and unbroken.
I contacted TilesDirect and they solved all the problems, came up with a reasonable shipping price and shipped the product FedEx (which did a great job).
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