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📋 40 Recent Outage Reports
Wasted hours trying to create an account in order to buy tickets.
Great guy, professional and patient!
I appreciate it when a company doesn't stop until the customer's issue is resolved.
They also said they don't send sms to international customers, so no way to order from them.
I'm from the Philippines and one of their employees had to call me to give me the code.
Lousy customer service, never again!
It is impossible to find an email help contact, call center number doesn't work, contact form requires the number of order which I don't jave since it is not possible to order... what can I do to get the help?
We contacted TicketOne who immediately set our minds at rest, explaining the venue's seating worked that way.
Avoid these people like the plague, you’ll get an audience with the Pope in less time than it takes to get someone to speak to.
Or you could have just sent me the code?
There is no consumer protection or advocacy.
Great customer service, fast, efficient and accurate. Thank you.
I tried to buy tickets from them, they didn't send confirmation via email.
I had problems to complete my registration because I could not receive the required code in my phone.
A customer assistant called me and helped me with my registration and buying process all the way till the end.
I had problems registering on the platform. Sent an email.
Cannot enter ticket details to get a refund and when contacting them was told to check my junk email as an email was sent that gave a 2 week window for refund 2 weeks after I had booked my tickets!!! AVOID THIS COMPANY. It feels like a scam.
Its impossible to speak to anyone there if you’re calling from outside Italy, their whole system is designed to frustrate the customer by ensuring that you spend hours on the line getting absolutely nowhere.
UPDATE: Ticketone support got back to me and is trying to solve the issue.
Why does a ticket seller demand all this private information?
I booked elsewhere - may have paid more but life's too short.
I was trying to book tickets for the Italian Open tennis tournament and the official website has the country code for the Philippines wrong, which means I can't receive the authentication code.
It’s impossible to verify a phone number.
Within 5 mins I got a call,(I am in another country and do not speak Italian), and the person calmly took me through the process and viola, I am now registered on the platform and am able to purchase tickets.
So far, I was double charged. On the same day 15. 11. 24 Tcketone confirmed that the first deal was not succesful and wrote "The attempt made, however, generated a request for debit authorization which reduces the limit of the credit card used by this amount.
Blown away by the excellent customer service support.
Bought tickets to Gypsy Kings in Taormina Italy.
First transaction (order 1257259965) was failed, but my credit card was charged via Paypal for 316,62 EUR .
Not the best of the customer services.
Got help by phone from a super friendly and professional representative.
We had a problem getting an sms message and he solved it immediately. Thanks a lot.
Required full bank details when ticket bought on credit card. Email looked like spam.
I asked if this could me moved and it should have been easy as there was plenty of availability at the chosen time, but all they did it was confirming that I booked for 5pm instead of 4 pm.
Missed tickets because of them.
I'm currently hoping to have the issue fixed so that I could buy the ones that are left.
This reduction in your credit limit does not produce any real charges from TicketOne, you will see the correct update on your next credit".
Tried about 10 times to have phone number verified. Just doesn’t happen.
Got an email response asking for a telephone number and more details.
We've booked 2 tickets for a concert in Rome and noticed the seat numbers are odd numbers, suggesting we may not be sitting together.
Informed me about a change to my ticket purchase and invited me to apply for a refund.
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