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📋 41 Recent Outage Reports
All devices are connected but none has internet. Orange-red lights on reuter.
Their support is useless, just answering "if you have a question let us know" after ignoring my questions for months!
Lately need to do some work on my outdoor wall so the cable needs to be cut off until the work is finished.
I have continuously had unfair charges on my mobile account that I have tried to argue and during travel I have not had service for days.
I could no longer access my mail or 'mijn. telenet.
I ended up taking out an orange sim card with additional internet to use instead of their WIFI because it was so horrendous. Customer service= zero. They also lie regularly.
Secondly, I want to terminate the service but after 2 months, I still receive the bill.
I've been on the line so many times and for so long that I've reached the limits of my call minutes and can't call anyone anymore.
I recently moved apartments and registered my move online as they request.
It has been 2months since i finished the renovations and the cable is still hanging loose outside!!
Avoid this place and go for something that is valuable for your money.
I was a victim of the new IT system Telenet rolled out.
And I'm going on a trip without an active simcard which I am paying for.
And again no help via the customer service.
Telenet did not record the MAC address of the modem.
To my surprise, nothing was actually updated and I did not have internet in my new apartment.
So often I don’t have internet connection even in the center of Bruxelles.
In the meanwhile the internet drops away all the time, their sim cards break after just 4 weeks, yet they charge you for a new one.
It has been 2 months and I still don't have internet and the old address still appears on my account. (The technicians keep being sent to my old address). What an absolute joke.
Cheapest network in Belgium €25 for student per month. 300Mbps download and 20Mbps for upload.
She fixed my mistake that I couldn't fix for 3 days but finally I can fix it now!!
This absurd kafkaesque experience has been stressfull, specifically because we're trying to close the account of our grandmother who has past more than a month ago.
I HAD A GO LIVE FOR MY WORK TOMOROW... but oh no the internet is gone AGAIN.
I would not recommend Telenet to anyone.
I faced for 2 week an Internet issue ,every day we waited the technician to come as they told us from 8 till 6 ,we waited for 4 days !!
Telenet’s motto must be the customer is always wrong.
Not very well at reliability since we encounter a black out in my first month.
I pay almost 100 euro a month for the best and fastest internet that I can get and it still doesn't work ever.
This also means the average data speed is down to 3Mb/s as my phone is now constantly fighting between the 4 devices to connect to.
Whatever they promise you through KLIK do not take it.
When we called them again, they sent a second guy who installed a second range extender.
I have been a loyal customer for 14 years, TV, Internet and phone.
AVOID AT ALL COSTS. both of their services base and telenet have been absolute scams.
They don't even tell me that I have that email address or post the bill.
It's been more than two weeks I am waiting for my sim card activation.
In the customer service center no one is aware, only juniors or students at work to reduce costs.
They keep saying we don't know where the issue is.
At first, they changed my bill email address without noticing me.
When my father subscrib for telenet in rogier ,they upload a wrong email adress just to fill the file,my father don't have!! his an elderly.
Absolutely useless, I spend more time with customer service than doing business.
In remote areas it’s even worse.
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‼️ Outages Happening Right Now
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Apr 21, 2025, 04:48 PMA user from Belgium reported a problem with Telenet : app
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Apr 11, 2025, 06:16 AMA user from Netherlands reported a problem with Telenet : network issues
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Feb 23, 2025, 07:13 PMA user from Austria reported a problem with Telenet : network issues
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Site Excerpt
nl - City Zwijndrecht
- Region Flanders
- Country Belgium