Is Telekom Down?
Are you having issues? Provide feedback to Telekom by selecting the option you are having issues with.
problems reported in the last 24 hours
🛠️ how to resolve telekom.de down or outage issues
If Telekom.de is UP for us but you cannot access it, try these solutions:
- Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
- Clear Your browser Cookies and Cache
- Fix DNS problems by Clearing your local DNS cache
Contact directly for Support
Contact Telekom on Social Media
📋 46 Recent Outage Reports
My router won't connect to the Internet.
Não tenho sinal de rede.
Not connecting to internet
LTE 5G not getting Internet connection last 24 hours.
The internet is down for more than an hour
Cell service is not working for me or my husband
The moment my contract ends, I am NEVER singing another one ever again.
Tried calling customer service today, but looks like they cannot hear people speaking on the phone, and keep saying "haloo".
Don't sign anything extra (though it may seem as simple as confirmation).
If I could give this negatives stars I would.
So now i write bad reviews.
I do get good offers for extending my contracts and as long as you do not need to look for the penny, I would recommend them.
I cannot describe the disgust I feel from this company.
It's been 1 month that I am trying to find a technician that would solve an issue they created initially.
I'm happy and wanted to share the good experience.
Since the Telekom technician's visit, my SNR margin (Signal-to-Noise Ratio) has dropped from 32 dB to 6. 3 dB. Why?
I live in Germany in a big city and this internet is worse than in many "third world" countries.
Then you call support, after enormous waiting times they pretend to do something after which, of course, the internet unstability remains the same.
Unfortunately, there is no other provider in my location and I have to use Germany's biggest internet provider but the weakest one.
I tried calling, but no answer. tried going to the stored, says i have to do it online.
It is currently impossible to contact them in any way.
The worst customer service ever. i do not have enough words for waste of time they make.
Nobody speaks english and they are rude about it and hang up on you of you don’t speak German.
Impossible to reach, technicians that do not show up, customer care that makes you wait for 30 minutes and then laughs in your face. Unprofessional. Terrible.
The worst experience.
I have never had such poor but EXPENSIVE service in my life.
If I could give it negative stars, I would.
Every 3 months with the same scam story, it's insane, even if you offer half the price I would never sign with you now.
The representative talking was incredibly unprofessional and give us clearly the vibes they are involved.
Might be a good idea for Telekom to get some working headsets for their customer service.
My bank account is not as strict as Telekom to login! But it's funny.
One employer came to my home in Germany, and requested an evaluation of the current internet speed.
The biggest IT company in Germany has no English website! Support? No way!
During the entire contract with Telekom, they overcharged my bill then would refuse to refund the overpayment they AUTOMATICALLY debit out of my account.
What the poor man actually tried to address was the potential bandwidth of my DSL line (111881 kbit/s) vs. my contracted speed (22000 kbit/s)—which is completely irrelevant, as the second number simply represents the bandwidth I signed up for.
.. sends contractors to push gullible people into signing contracts instead of sending out offers on paper for people to evaluate on their own time, as any serious company would. when called about it they refuse to let you talk to their superiors. that is probably because they have nothing to hide.
When I cancelled, I had to cancel by a form but it didn’t work so When I left Germany, I had to call internationally JUST to cancel my service but that didn’t work either.
No way to get the service again without punishing waiting time.
And that’s not even the worst—on some days, the connection has been down multiple times for over 20 minutes!
Really bad service and mafia company that kidnaps you by making impossible to finish a contract with them. Useless client service.
Scam, Some people claiming to be this company tricked me into doing paid projects.
They made me wait an entire month, claiming they needed my landlord's approval to proceed with the installation.
Speed is ok but keeps getting interrupted almost daily, at night, in the morning whenever.
Their internet is horrendous!
There were constant random billing charges that were unjustified, they refused to take any off.
I have a business and a private account (Magenta bonus).
Telekom not working? Report a problem you're having
‼️ Outages Happening Right Now
-
Apr 23, 2025, 05:52 PMA user from Germany reported a problem with Telekom : website
-
checked 1 minute ago
-
checked 24 minutes ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
Alternative Sites like Telekom.de
Site Excerpt
- City Munich
- Region Bavaria
- Country Germany