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📋 40 Recent Outage Reports
Further, the Scotiabank ABMs often won't let you deposit bills due to very slight wear such as bends.
It would seem this company is sadly out of touch with customer service.
Horrible service: hours to get a live person; hours to get to someone who can help; zero proactively and responsiveness after three weeks.
I would rate 7 more stars if possible.
I am unable to access my account despite providing my relevant docs in various formats.
How am I supposed to bank now?
I made minimum payment required before due date and customer representative told that they will take again minimum payment on due date again.
I actually called back the hackers to get better service.
I understand the fact that they just want to make sure but the thing that I don't understand is everytime you upload documents it will take 3 business days.
I had 3200 taken from my account to somewhere in Europe and now I have been fighting to get it back.
I am so glad I am not the only one.
DO NOT DEAL WITH THIS HOAX OF A SO CALLED BANK!
Customer service representative was wrong after I spoke with manager.
Waited an hour for someone to tell me I had to be transferred to another department.
Well, just before the holidays my account was compromised.
The app also stopped working randomly when i tried to see my request status so good luck knowing your balance in the future i guess.
Anyway, closed the account.
They've also made it impossible to use the website on mobile devices.
Due to stupid 2FA cannot access my bank account.
In this way they deprived me of the option of using the conversion rate(s) in effect on the day(s) the interest(s) was credited which, according to CRA is my right.
The scammer also took money out of my savings account over $3,100 and they won’t refund that either.
I see that as a significant risk for cyber crime so I'm telling them in case anything happens. WORST BANK EVER.
After reading the reviews I think they should be investigated and punished for being so careless, lying outright, and deliberately opening us all up to fraud.
This prompted me to close out my savings and chequing accounts, having the funds trapped in them donated to charity as I cannot gain access. (Oddly, tangerine has no problem accomplishing this.. ) I also closed/cancelled my tangerine MasterCard in the same call.
Three weeks ago, while trying to complete an unrelated transaction, I learned that thousands of fraudulent dollars was still showing on the Tangerine card I destroyed last April.
I can't access my account and can't withdraw my money.
I have finally asked to speak to a supervisor.
I received my tangie MasterCard and the (unwanted) visa debit card associated with my account.
I called customer service and waited for 20 minutes and then left option to call back.
Also, I set up my pay to go to the account and now the money is locked in there.
I have a USD account - essentially a USD GIC at Tangerine, but Tangerine refused to issue for me a T5 statement in USD (even though that's what box 27 on T5 is for). Instead they issued a T5 in CAD using the Bank of Canada average exchange rate for 2024.
They should try more to contact the client and discuss how and when they can pay the fine before adding more fines.
If they give negative reviews, they deserve a negative 10.
Then customer service was least trained and gave me totally wrong information regarding minimum payment due on LOC.
Customer service line don't help at all.
Why is 2FA not optional and why does it only take US or Canadian numbers?
Tangerine closed my account out of nowhere while I was traveling on the highway I couldn't even pay for gas as they shut my debit card off 🙃 I was completely stranded when I called them. and explained my situation they said there's nothing they could do for me!
I have the same issues that many on here have experienced. 3 weeks and still trying to get my verification done, they keep sending me emails after 5 business days to tell me they need more documentation.
I like Tangerine has done well for me, just don't like one thing the 45 dollars they charge for NSF fines because they keep going back in again when they feel like it and keep creating more fines accumulated.
I waited hours without success.
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May 02, 2025, 04:14 AMA user from Canada reported a problem with Tangerine : app
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