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📋 38 Recent Outage Reports
Was told we would receive a full refund within 3-5 working days minus £5 admin charge and here we are day 5 and no money .
The booking process was seamless, as was all the transfers/flights and hotel check-in.
I have used Sunshine for all my holidays in last 10 years and have always been pleased with the holiday and their website/customer service team.
Room was cleaned every day, it was spacious with a lovely view, brilliant strong shower, plenty of space to store our stuff.
Had an on line chat with Vanessa, she was amazing!
They owe us £700 and guess what they think they can keep it !! .
So easy, so helpful and most of all so reasonable .
This problem was caused by myself but it was sorted with no quibble. Great customer service. Thank you.
Excellent prices. Great customer services.
We had a holiday booked a long while ago and it was cancelled due to COVID, sunshine holidays updated us regularly regarding our refund, and it was paid in good time which gave us confidence to continue booking with them for future holidays. they are also a lot cheaper than most travel agents that we have looked at.
We like the fact that you can pay in installments.
Spoke to someone on the chat who then finally called me, put me on hold to transfer me to the team I needed, after 38 mins on hold the line cut off.
Supposed to be travelling with in April but my flights have been changed.
Monika especially explaining how it works to get my flights changed also!
Some excellent locations, with a fantastic selection of accommodations.
Sunshine Holidays terrible company to deal with cancelled a holiday 6th February 2025 due to my father being ill in hospital with advanced dementia.
Extremely patient with explaining the booking process to me.
used live chat to contact Sunshine regarding a query on holiday confirmation.
every thing was exactly as planned but the resort description was not clear. i went there expecting sandy beach I was shocked to see the beach front was above the level of water by about 4 meters.
And to top it off, very competitive prices.
Team was helpful and resolved problem by online chat quickly!
Sunshine holidays managed to find me and my stepmum an adults only holiday to Lanzarote, all inclusive for under £500 each for 5 days.
I have since booked another holiday though Sunshine holidays to Rhodes in April.
The team assisted me throughout to get the dates amended and have been so helpful!
Only realised because I logged into my easyJet account for another holiday I booked separately and saw different flight times.
Just finished a webchat with Kay S.
The website is easy to use and is clear about anything that you may need to add, for example transfers and baggage.
So helpful and got my problem sorted quickly and efficiently.
Hotel was located in walking distance to the beach and restaurants.
This was our first beach holiday during Christmas.
Ease of use of the app online.
We have used sunshine holidays many times.
Called easy jet and they notified this silly company in December yet they haven’t done anything with the information.
I was really worried about delaying my booking (thinking I may have to cancel and loose out).
Does exactly what it's supposed to do, unlike 1 or 2 I've used before, good service, there when needed.
I advise against booking a holiday with this company, they send a message every day that someone will contact them within 24 hours, and they do this for 3 days, and no information about the flight or check-in!
Kay S was extremely helpful.
Food was brilliant, tasty, hot and variety was great. Drinks were strong.
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