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📋 40 Recent Outage Reports
I'm a size 44 in ALL THE BRANDS but in their sizing I'm a 40.... so wrong and confusing.
The only issue was with the intense chemical smell of a denim jacket I ordered.
They said it had been sent to the wrong address and would be sent out again. It never arrived.
I ordered online and i wanted to return some of the items that didn’t fit, it is impossible, the online forms don’t work and nobody answers the client service e mail and there is no phone number.
My order was not delivered to me.
The return procedure is also confusing if you're not in France/Belgium.
I've tried contacting customer service multiple times, but they're unresponsive.
However, Soeur claims they never received the item and refuses to issue a refund.
I was really worried about ordering here because of the terrible reviews but ended up having no issues.
I forgot to add my invoice to the return parcel but the support was helpful and my money was refunded after just 2 days.
Terrible company.
Excellent service.
I had a problem with the delivery of the parcel and they were always very helpful and finding a quick solution.
I have tried to make a return and keep receiving an error message.
Ordered well before Christmas. Order did not arrive. Contacted them.
They could have offered another model, a partial refund (I would have kept them as I like them so much) - anything but just a shrug and a label.
They are completely ignoring the tracking information and my proof of return.
Thanks for my order.
They were very helpful and refund came very quickly too.
Then it is her service, delivery is very fast. one of the items I ordered was unexpectedly too big, my own mistake as it did mention on the website that it was loose fit, I asked to return but it was way pasted 14 days return period, under my special circumstance in which I just got back from a long holiday, Soeur agreed to make an exception to return the shirt, which I am very grateful.
As such I am unable to find out what happened to my 700 euro order, but soeur still expects me to pay for it. Shockingly bad service.
So there’s no doubt in my mind that ordering online (french website) will also be a breeze.
Please arrange to have it picked up at my home.
I will not be paying for it as you’ve gotten terrible reviews about not refunding returns.
Opened the package, and lo and behold, the right shoe was extremely stretched out in width, as if it has been on display in a store and tried on many times.
I won't purchase from them again.
My reason was fair: their sizing conversion are confusing and I ordered the wrong size.
Not able to contact no refund and no one answers emails ......
When I contacted customer service, they refused to offer compensation because the coat is over a year old.
The package was delivered to the neighbour of the place where I was staying the day after I left France.
I returned an item within their 30-day return window and have the tracking information to prove it.
They have accepted my return (and confirmed this to me per email! ) but I’ve never received my money back and no replies anymore from them. Never again.
I bought an item that needed to arrive before a certain date, it was a month before my departure date, the package was returned by the post company but when asked to redeliver I gave some specifications, none hard to follow but they were all ignored.
I ordered on 11/09 and received the item on 11/13.
I struggled to log my return on their portal so emailed and got a response straight away.
The auto generation doesn't work implying you have to contact them directly to get the instructions and eat into those 14 days.
Customer service said they would get back to me and offer a refund or another model.
Asked for a refund, they never responded.
I had a shipping problem after ordering to the United States.
I have to downgrade for the archaic, confusing and genuinely unfair return practices. 14 days is not a lot of time for someone like me who travels a lot for work and lives in a country where everything closes at 3pm and not even open at the weekend rendering it rather difficult to get to the post office.
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