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📋 40 Recent Outage Reports
Awful experience with Sixt Biarritz airport.
On collection of the vehicle (Renault scenic) I was told I would be better off with an Audi estate for an extra euro 400.
I've been struggling ever since to get a proof that they were unable to deliver so I can get a refund.
Charged for barely visible scratches and could not bring myself to pay for damages.
He was shocked to find that no car had been allocated to us and didn't understand why the customer service team had told us to go there.
This was done two days ago (before this review) and no one from Sixt has responded.
No clear directions on how to return vehicle, in the office, they told me I had to return it via the Hertz property next door!
"Unlike our other optional upgrades like snow chains (which provide extra grip to all-season tyres) and ski racks, our snow tyres come as standard when they are required by local driving laws.
I really want to understand how this company measures their customer service metrics.
Now being persued by a collection agent. Please stay clear!
What we thought at the point of sale was around €600 for some days, our total bill came out to over €1000 by the end of it.
At pickup I noticed undocumented damage to rim of wheel.
Agency was unable to provide with vehicle despite having received payment and booking.
After they decided not to pursue a fraudulent claim for compensation against me regarding a damage I didn’t cause, I wrote several emails to them demanding my money back.
To add-on winter tyres to your hire car, simply select the option after you have chosen your ideal car category.
I still have no idea why they saw fit to try and take more money - there was no explanation or justification.
Easy and convenient drop-off at the airport outside of business hours, though I was a little worried that there was an issue since the charge didn't come through on my card until about 2 weeks later.
They refused to help us contact your customer service team, leaving us stranded and desperate.
To make sure you're renting a vehicle with winter tyres, when selecting your car online you will see beside the car if they are included.
On return Sixt said I had caused damage even though I have many emails showing it was already there at pickup AND acknowledgment from desk at pickup.
Once you add all the taxes, insurance and the administration costs, it is an absolute joke.
I had a good experience with the agency in Aix.
It is impossible to get any response by emailing Sixt France, absolutely no respect to customers.
Was advised damage was noted.
Your employee agreed to help to avoid the mileage surplus. Your partner booking. com accepted to remove the mileage surplus but Sixt Geneva Management France refused to support that ... thanks for your understanding and cooperation....
Sixt followed up on my review and refunded me the amount withheld (see below).
Trying to take money from my credit card 5 months after a 1 week car hire. Absolute charlatans.
Photographic evidence of initial marks showed on return not recorded.
It wasn't until we sought help from the staff at the IBIS hotel opposite the train station that we were able to contact your customer service team.
Day after returning vehicle, started getting emails asking me to return it.
I booked and paid for the brand new BMW 5 series , for a period of 27 days.
For this I’ve revised my rating to 3 stars as it shows a commitment to customer service - rare enough these days!
Hotline staff is rude and incompetent.
We were dealt with by the lovely Aziza,who was so positive and helpful.
They have trained the returning agents to take a picture of any blemish when coverage is denied.
Terrible experience with this company that has zero price transparency.
After returning they sent me an email a week later claiming there was a scratch on the hood and demanded $800 euro.
Also my father in law paid 490.
But we left AirPods in the car and went to retrieve them to be told they weren’t found.
And customer service ignored our complaint about their thieving employees.
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