Is Shop Down?



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problems reported in the last 24 hours

24 hour clock ⏰
Most reported problems

Something else
83.0%

App
9.4%

Login
3.8%

Website
3.8%

🛠️ how to resolve shop.app down or outage issues

If Shop.app is UP for us but you cannot access it, try these solutions:

  1. Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
  2. Clear Your browser Cookies and Cache
  3. Fix DNS problems by Clearing your local DNS cache


Contact Shop on Social Media


📋 44 Recent Outage Reports

S
Sherri 2025-07-11

Since your July 8th (2025) latest update, everytime I open shop app it crashes. Though it stays in the background even after I dismiss it. I get notifications and when I open the message it opens up shop app and then crashes also. I have indeed uninstalled and reinstalled this app. Update must not of fixed the bugs. :(

K
Kim 2025-07-10

Cannot access the app and the tracking. Get message that it’s not available.

B
Brenda 2025-07-07

Cannot access the app

D
David 2025-07-05

Checkout won't process payments. Main website keeps refreshing when trying to go the cart and says "we're having a problem"

M
Mr Andy Kerr 2025-03-01

SHOP doesn’t assist with any issues and simply distances itself from any issues with suppliers they allow to use their selling platform.

J
J 2025-03-01

Caused turmoil in my apt bldg and with the shipper.

A
Aphex Amine 2025-03-01

They removed darkmode from the app and have removed any ability to view transaction history from the website.

A
Alaric Lester 2025-03-01

I've had numerous patronising responses, all subtly implying I am at fault, without their appearing to have looked at what is going on with my account.

D
Deborah Harper 2025-03-01

They took my money and they have not shipped my order.

J
J 2025-03-01

It would not allow me to see the shipping partner. THE WORST. Package never arrived. No tracking numbers. Not transparent.

F
Finlay Miah 2025-03-01

I was expecting great service and quality, but it didn’t live up to the hype.

A
Aphex Amine 2025-03-01

These recent changes also came along with policy changes.

C
Chris Willis 2025-03-01

Absolutely rubbish app.

D
Deborah Harper 2025-03-01

I tried calling and the number that was on website was not a valid number.

K
Kiwi Accent 2025-03-01

The owners should be held to account!!!

B
Bruce 2025-03-01

Shop receives a payment from them using Shop to decieve customers.

M
Maria 2025-03-01

I learned the supplier was a scam. there is a warning on Facebook regarding the scam .

A
Alaric Lester 2025-03-01

I had problems when I updated my card.

I
Ian G 2025-03-01

The biggest problem is you want to buy online you don’t get to avoid this app because they only appear after you have purchased.

J
J 2025-03-01

It told me my package was delivered.

J
J 2025-03-01

Shop app took forever to get working.

A
Alaric Lester 2025-03-01

It kept on giving me error messages when I tried to apply a new card to a regular payment.

M
Miss Orourke 2025-03-01

no idea why people are giving bad reviews? Its amazing. ! Absoulty love it. No problems at all.

B
Bruce 2025-03-01

Henry's Shoes, take your money and no matter how much emails you send, zero response.

M
Mr George Hall 2025-03-01

They allow scam businesses to use the platform to scam and steal! with no form of redress!

L
Liam K 2025-03-01

It's full of unprofessional people who have been given free roam of a sales space.

M
Mr Andy Kerr 2025-03-01

Allows the selling of counterfeit products through their site and whilst they have a feature to report such issues, they simply get ignored.

R
RODRIGUE MARIE 2025-03-01

Despite several attempts to get a response, I finally received an email from "this personal email "confirming my order of 6 bottles, but this information was inaccurate as I only received 2 bottles. i just want to mention that I send email more than three time to Hallobeauty email but they just block me.

K
Kiwi Accent 2025-03-01

I concur with all reviews in the 1 star zone here.

L
Liam K 2025-03-01

Ordered from 2 sellers, never got 1 item.

M
Maria 2025-03-01

I learned today the tracking number is invalid.

R
Rene Gomez Colon 2025-03-01

I’ve tried contacting them more than 10 times through their platform (Contact Us, Customer Service), but I never got a response.

J
Jane Brook 2025-03-01

I bought £65 of bedding from ‘cosy home collection UK’ it’s in China & has lots of FAKE reviews - I’m now having to go through my bank to recover my money which is a long & tedious, tedious process… & the SHOP APP do nothing because you can’t contact them in anyway!

D
Deborah Harper 2025-03-01

I ordered a Brother serger machine.

K
Kiwi Accent 2025-03-01

I am deleting it from my phone but not before clearing out all my personal data.

M
Maria 2025-03-01

The supplier is in Limerick City, whomtook my money, and I got a receipt and a tracking link for delivery.

R
RODRIGUE MARIE 2025-03-01

On January 24th, I ordered 6 bottles of Lida weight loss pills at the price of $30, taking advantage of a "Buy 2, Get 1 Free" promotion.

I
Ian G 2025-03-01

Very ordinary app in dealing with scammers.

B
Bruce 2025-03-01

There is no recourse from shop to help you retrieve your money or shut them down.

A
Aphex Amine 2025-03-01

The only thing you can do using the website is buy things.

J
Joe Borghi 2025-03-01

Garbage.. just another outfit trying to collect your personal information.

K
Kiwi Accent 2025-03-01

This company needs reporting to the FSA as scammers are indeed using it and there are regulatory rules that clearly are not being followed.

S
Stuart 2025-03-01

If I could have I wouldn’t have given this app one star after being scammed.

F
Finlay Miah 2025-03-01

I don’t understand why people are leaving bad reviews, but after my experience, I see the issues.

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Site Excerpt

Shop.app Site is Down, Is Shop Down?
HTTPS Encryption
HTTPS Encrypted.
Is Shop safe?
Yes Shop.app is Safe according to Google Safe Browsing
Response Time
The website responded in 3.09 seconds.
Pagesize
The size of the HTML webpage is 106.52 kB.
Text compression
Webpage is Compressed: The filesize is 106.52 kB.
Site description
Shop from top brands, earn exclusive rewards, and track your packages all in one place. Now available on iOS, Android, and web.
Headings
Get more with offersFashion NovaRYZEAlo YogaDollar Shave ClubLaura Geller BeautyPuraThrive CausemeticsComfrtFIGS
Keywords
shop the to shop
ISO-Lang
en-US