Is Shop Down?
Are you having issues? Provide feedback to Shop by selecting the option you are having issues with.
problems reported in the last 24 hours
🛠️ how to resolve shop.app down or outage issues
If Shop.app is UP for us but you cannot access it, try these solutions:
- Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
- Clear Your browser Cookies and Cache
- Fix DNS problems by Clearing your local DNS cache
Contact directly for Support
Contact Shop on Social Media
📋 44 Recent Outage Reports
Since your July 8th (2025) latest update, everytime I open shop app it crashes. Though it stays in the background even after I dismiss it. I get notifications and when I open the message it opens up shop app and then crashes also. I have indeed uninstalled and reinstalled this app. Update must not of fixed the bugs. :(
Cannot access the app and the tracking. Get message that it’s not available.
Cannot access the app
Checkout won't process payments. Main website keeps refreshing when trying to go the cart and says "we're having a problem"
SHOP doesn’t assist with any issues and simply distances itself from any issues with suppliers they allow to use their selling platform.
Caused turmoil in my apt bldg and with the shipper.
They removed darkmode from the app and have removed any ability to view transaction history from the website.
I've had numerous patronising responses, all subtly implying I am at fault, without their appearing to have looked at what is going on with my account.
They took my money and they have not shipped my order.
It would not allow me to see the shipping partner. THE WORST. Package never arrived. No tracking numbers. Not transparent.
I was expecting great service and quality, but it didn’t live up to the hype.
These recent changes also came along with policy changes.
Absolutely rubbish app.
I tried calling and the number that was on website was not a valid number.
The owners should be held to account!!!
Shop receives a payment from them using Shop to decieve customers.
I learned the supplier was a scam. there is a warning on Facebook regarding the scam .
I had problems when I updated my card.
The biggest problem is you want to buy online you don’t get to avoid this app because they only appear after you have purchased.
It told me my package was delivered.
Shop app took forever to get working.
It kept on giving me error messages when I tried to apply a new card to a regular payment.
no idea why people are giving bad reviews? Its amazing. ! Absoulty love it. No problems at all.
Henry's Shoes, take your money and no matter how much emails you send, zero response.
They allow scam businesses to use the platform to scam and steal! with no form of redress!
It's full of unprofessional people who have been given free roam of a sales space.
Allows the selling of counterfeit products through their site and whilst they have a feature to report such issues, they simply get ignored.
Despite several attempts to get a response, I finally received an email from "this personal email "confirming my order of 6 bottles, but this information was inaccurate as I only received 2 bottles. i just want to mention that I send email more than three time to Hallobeauty email but they just block me.
I concur with all reviews in the 1 star zone here.
Ordered from 2 sellers, never got 1 item.
I learned today the tracking number is invalid.
I’ve tried contacting them more than 10 times through their platform (Contact Us, Customer Service), but I never got a response.
I bought £65 of bedding from ‘cosy home collection UK’ it’s in China & has lots of FAKE reviews - I’m now having to go through my bank to recover my money which is a long & tedious, tedious process… & the SHOP APP do nothing because you can’t contact them in anyway!
I ordered a Brother serger machine.
I am deleting it from my phone but not before clearing out all my personal data.
The supplier is in Limerick City, whomtook my money, and I got a receipt and a tracking link for delivery.
On January 24th, I ordered 6 bottles of Lida weight loss pills at the price of $30, taking advantage of a "Buy 2, Get 1 Free" promotion.
Very ordinary app in dealing with scammers.
There is no recourse from shop to help you retrieve your money or shut them down.
The only thing you can do using the website is buy things.
Garbage.. just another outfit trying to collect your personal information.
This company needs reporting to the FSA as scammers are indeed using it and there are regulatory rules that clearly are not being followed.
If I could have I wouldn’t have given this app one star after being scammed.
I don’t understand why people are leaving bad reviews, but after my experience, I see the issues.
Shop not working? Report a problem you're having
‼️ Outages Happening Right Now
-
Jul 07, 2025, 12:33 AMA user from United States reported a problem with Shop : app
-
May 28, 2025, 06:56 PMA user from Canada reported a problem with Shop : app
-
checked 23 minutes ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 2 hours ago
-
checked 2 hours ago
-
checked 2 hours ago
-
checked 3 hours ago
Alternative Sites like Shop.app
Site Excerpt
en-US