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📋 40 Recent Outage Reports
The booking was easy.
All questions were answered politely and quickly. Thank you!!
I simply needed to check-in a special size luggage and Sembo didn`t managed to do it.
I haven't started the travel yet, do I hope everything will be smooth.
SEMBO is the costly cheap option, wish I could score with less than one star, NEVER will use it again.
Very responsive customer service.
We were told that if we want to change our tickets we need to pay 495 DKK per person for the ticket change, if we do not accept then we can cancel also for the cost of 495 DKK per person.
I did not appreciate Sembo trying to sell me all kind of crap on top of the ticket.
Bethina gave us excellent service and arranged so we got a new hotell.
I had a problem in my e-ticket as the luggage allowance has been mentioned lower than what I have paid.
So far, I am very happy with the service.
We booked tickets for summer holiday to Greece with short layover.
Of course, they are doing it for their own sake, and the honest answer should have been, "Dear user, please forgive us, but our prices are so low that we are forced to use these tricks to try and improve our profit margines.
There was a issue with the website while adding luggage but they helped me with it.
I accidentally booked plane tickets for the wrong date.
A booking at a hotel was cancelled during my stay in Montenegro.
After I payed the service fee, Sembo was very helpful regarding rebooking my tickets for another date.
Emmy helped us immediately, and in less than an hour, our issue was solved. This is a great relief.
At the end I was offered a 250 kr. discount for a hotel in my travel destination.
Answered all my questions through telephone and email.
Booking tickets with Sembo is like paying to burglars.
Great customer service!
Also, just now, still almost a month prior to our trip, we had to make changes to our reservation, and I was pleasantly surprised by how fast customer service responded.
One thing was that I never received a confirmation e-mail, so I contacted customer service, where Freja was an absolute star and made sure I got what I needed, and spotted the mistake I made along the way.
Customer service is excellent!
Changes were made by the airline, and we were informed in due time and told our options.
She truly went above and beyond to assist me when her male colleague in the same office (who refused to share his name) was nonchalant to provide any solutions at all.
However i got great support by Siri, and managed finally to buy the bagage.
I was left with the only option of paying the "last-minute" fee in the front desk due to Sembo`s incompetence.
I had an outstanding experience with Freja while rebooking my flight ticket.
Five stars for Freja, the shining star amidst the clouds!
Selina Sembo provided us with the Best service and advice upon our travel to California.
I just got an answer from Sembo saying that they are doing this for my sake, to give me more choices.
Nice and fast service, especially from Julia in costumer happiness team.
Only for being entitled to a customer service to support with my query, Sembo charged me DKK 300 (EUR 40-ish) under the name "Service Package", I paid that with 4 days in advance to my flight and Sembo couldn`t pre-book my odd size luggage (while the airline said that only Sembo could do it).
I don't want to got through a whole list of things that I have to answer "Nej" to.
Therefore , DTF settle the payment I had to pay extra in the airport.
Freja's dedication and expertise not only saved my travel plans but also restored my faith in Sembo.
Good ticket at a great price and quick process through the whole purchase chain.
We bought two tickets one with infant and we were charged 1. 500 dkk for booking via Sembo.
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