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📋 40 Recent Outage Reports
We want to complain about a flight that we have booked with SAS airline to Greece from Norway with intermediate station in Copenhagen. the flight to Greece was cancelled due to an national strike and we stayed on the intermediate station at Copenhagen.
Especially one of them was sharing a story, complaining about other persons, swearing and showing no sense of place or situation.
I have been in line for many hours on several days without any luck of getting in contact with anyone.
I called the Help Center: it took the assistant 30 seconds to change the second passenger's name, but I was requested to pay 65 Euros! This is simply a theft.
At Copenhagen airport, no access to fast track despite having a gold card for Star Alliance which SAS is still a member of.
I'm now sat on a memory foam cushion down on the Wooden frame.
There are no other ways to contact them.
I do understand that it may be boring to do this job, and I don't mind the staff chatting when there is nothing to be done - I just wish that they have a better sense of place and situation and perform private talks quietly or without hearing range of passengers.
And please do not comment by saying 'It is the informatic system'.
Does SAS offer any means of compensantion or apologies? Noooo.
This can happen and it should be a fairly easy problem to solve....
Booked a flight for 6 people, including 2 children and 2 seniors from Denmark to France.
In the last booking(two tickets from Copenhagen to Pisa for 16th July 2024) I realized that both tickets were under my husband's name.
Their manual form doesn't allow for submission.
Wish I could give 0 stars.
The issue is though that it is impossible to come through on your phones.
The flight was on time, booking, check-in and all related to the services around the flight functioned impeccable.
When we arrived at the airport, SAS service desk told us out ticket was suspended. Our vacation was ruined.
When questioning this practice, you are told to send a complaint and then they cut you off in the middle of communication and a robot tells you to send in a new complaint.
Hot, crowded and standing room only.
I bought a gift card in December.
Next time SAS think about your disabled middle aged female passengers rather than your 20 something year old male ones.
I have been told several times in your Customer Service Chat that I have to call you to get my ticket rebooked.
Due to a big traffic accident with a massive non-moving cue on my way to Copenhagen Airport, I got 1,5 hours delayed.
Well this must be my 3rd or even 4th review about ScS I am still waiting for them to phone me with an update on Fibre Cushions.
When I try to access the gift card, it doesn't exist.
The alternative would have been an hour and a half drive, park the car, check-in, take the delayed flight to Oslo and get stuck there.
Makes one wonder if it is a deliberate strategy to make the experience so painful that anyone eventually gives up.
And final straw, after waiting 40 mins for bags, we’re sent to a different belt.
When you call customer service they tell you one thing and then after not receiving refund as promised by them (twice) you are told something else by another representative.
Everything seemed fine, got notifications to check in, but couldn't do it online.
Telling me that a extremely rude man in front of me is entitled to put his chair right the way back.
The decor looks like something from Eastern Europe before the wall came down.
During the flight, I was unlucky to have a seat at the backend of the airplane where two of the staff were positioned during the flight, loudly chatting about completely private issues.
On the flight SK2590, male flight attendant does nothing to find a place for a luggage.
Arriving at the intermediate stop on, we were informed by the SAS baggage service that we are not entitled to accommodation because the cancelled flight was originally scheduled for the next morning and the customer service offices were closed at that time.
SAS Staff showed outstanding efficiency and service : from Businessclass counter in Terminal 3, onwards to SAS Fast Track Security (T3) over Gate staff (A6) to SK593 cabin personnel all met me with super service, smiles, friendliness and I managed to catch my plane to Bruxelles.
First experience with the Skyteam lounge in Milan Malpensa after SAS left the Star Alliance.
Then they announce boarding has started but it took a good half hour to complete as people wait, having you go early to the gate for no apparent reason.
Sas er i codeshare med United Airlines CPH Seattle men Sas business passagerer afvises i United’s business lounges - det er kun for dem der har United billetter eller guld kort.
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