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📋 40 Recent Outage Reports
Accepted an offer on our property on the 28/01/25 we are now on the 26/02/25 and we still don’t have a memorandum of sale.
Enticed us by over valuing our property, we had no viewings, 6 months later, owed a £1000.
She was very patient whilst we made our decision to list our property, checking in on us but never pushing us into making a decision.
Whenever I had a question James was on hand to address it, and even very late on in evenings, which I sincerely appreciated.
Apparently, most of the Purple Bricks people defected to Yopa when they came along.
Steph came highly recommended by a friend and work colleague and has been a great help with our listing.
She is a purple brick rep but she acts like that she is selling her own property .
The photos were taken very quickly and to a great quality and the app was fantastic for arranging appointments, receiving offers.
Very smooth process from viewing to completion.
So now I’m over an hour on hold waiting to speak to a manager.
It’s at the point where it’s now jeopardising the sale of the property I’m buying which I was initially aiming to complete on before the 31st of March to avoid the stamp duty increase.
Avoid purple bricks save yourself time and money.
I’ve worked with Steve Vanner multiple times, and he has been fantastic every time.
Made me feel more relaxed about buying my first home and knew so much about the house and surrounding area.
Giving five stars because of the excellent estate agent I had.
Excuses like oh your case worker is on holiday or that he’s on a break he will call you back.
Andrew and Carol Higham have been great, extremely happy with the service I received.
His outstanding support and advice have been invaluable and have made advertising our property so smooth and streamlined.
I have already given them further information, they rang me to say that they had my complaint but it was 2 weeks before they started to look into this matter,I was informed that it will be 15 working days from the day they started to look into my complaint.
Thanks very much, couldn’t recommended enough!
No pressure and in depth explanations for everything.
Seems to me like they are happy to take your money but not happy to do the service.
I wish to thank all the staff at Purplebricks including my sale progressor who have strived to sell my property.
Everytime I call I get told it’s with the compliance team and due to be issued that day - Still don’t have it!
Absolutely brilliant service from Dean and Purple Bricks!
Portal is very easy use to use too, if you do want to message a seller/buyer directly.
Up front, honest and transparent about everything in regards to selling our property.
Really responsive to my questions and queries no matter how big or small.
Gareth Llewellyn Was such a helpful and supportive agent, highly recommended.
Agent told us the market had not moved in the last 3 Years, price wise?!
A huge thank you to James Garland!
This is outrageous it should be 15 working days from date of complaint.
Early on in purchase and so far it has proved more difficult than necessary.
Super friendly and always willing to help out with any requests or go the extra mile.
But I can say it's finally done congratulations.
Katie is Very polite, informative and helpful to view this properly and good sales woman, I appreciate the whole purple brick services .
I was a bit concerned about using an online agent but the rep handling my purchase, Isis Hall, was brilliant!
Dean was so knowledgeable and helpful, really thorough with information and gave great advice and suggestions.
My only issue was the £80 anti-money laundering check which no other estate agent charges.
Our agent Jez Heard was particularly brilliant, and definitely made all the difference.
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