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📋 21 Recent Outage Reports
Repair charges regarding solely to one property are recharged on all leasholders.
No staff to answer calls for over 3 months... no live chat.... online account locked and unable to reach anyone to resolve this.
Moved in to a property last month, had not heating, no hot water, no one showed me how to work anything.
Absolute shambles of a business.
Again, I had to take another half day off work (as I don’t have any annual leave left, the half day of my absence will be deducted from my salary), so i have no choice, I waited today from 12:00 until 4 pm when an operator woman called me to tell me that it is not possible to send the joiner today to fix the window.
Water through bathroom wall/ceiling over 4 weeks now... no visit and just cannot get through.
Absolutely useless and need reporting to the local authorities as no support given and repairs not done as they blame you for double glazing "blown" because you breathe and release mositure.
Leasholders are getting robbed by them every day.
I rang later that day & was appalled by the disgusting customer service I received from call handler, who became abusive on phone towards me.
He then contacted his boss to rearranged another day, they arranged another appointment for today 22nd of August 22.
I had an appointment with the joiner to fix the window, in my son’s bedroom on the 2nd of August 22, then they postponed it to the 8th of August, I didn’t complain as it's just a week not a month, even that I had to take half day off work.
They are the worst housing group possible in Lancashire we have contacted several times in the 12months we have been in this property and they have sent out surveys who have not out rhe jobs down that need doing we have windows with barley any rubbers and they refuse to replace our kitchen stinks of mould and the cupboards are covered in it we cant use them we keep cleaning them but it comes back pretty quickly our loft has minimal insulation and roof tiles cracked and leaking and they not repairing them we have been trying to contact them and get jobs done but there more bothered about putting screws in a bedroom door handle then fixing the main problems which they will not talk about this company is a joke!
My Autism support worker contacted Progess housing, Leyland, to ask age for housing.
Had a leak under the sink, toilet broken, Ariel inside property corroded so no to, no grey bin & when you complain to them they say stop in all day & we’ll get to you sometime in the next 24hrs.
Communal area not cleaned for over 6 months.
However, the lady that answered was worse than last call handler.
If I could I would have given zero stars.
ALL senior management want sacking… disgraceful.
Those people do what they want when it comes to servoce charges.
Told 55, however, very helpful lady told my support worker, they accept 52 year old with Autism.
Then the Joiner came to fix window on the 8th of August 22, he came alone, he apologized that he could not fix it alone, he needs someone with him.
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