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📋 40 Recent Outage Reports
Very happy, and Ian was so helpful.
Jim our building manager at Park Hill here in Sheffield continues to do an outstanding job.
I'm paying £136 per month for so called maintenance/management.
He sent photos and videos of the house and understood my particular circumstances.
Ian Burns who gave us the BEST customer service experience!!
He was really helpful and answered any questions we had throughout the process.
Extremely disappointing service from the very beginning.
Updated me if there were any issues (delays that can be expected when buying a new build).
I've emailed twice, made 6 phone calls, no answer.
Still awaiting £100 deposit which they took off me straight away then came back to say I don’t meet the criteria….
He is professional and really helpful on each steps when we buying, and he always quick response on any questions even after the completion.
He kept me in the loop at every stage, making sure I understood what was happening and what to expect.
We were then kept up to date for the whole process and we were regularly checked on to see where our solicitors were up to and if their solicitors needed anything from us.
There were significant delays in receiving responses to emails, with some emails being completely ignored.
Thank you Jim yet again he has gone above and beyond to ensure the safety of the building and most importantly tenants safety.
Ian is professional, efficient, reliable and really conscientious about his service to customers.
Sarah and Michelle were great from start to finish.
After calling round for almost 2 hours, and the alarm company and fire service all unable to help.
Utterly disgraceful company.
I wish I could give 0 stars, Plumlife is the worst and not a nonprofit organisation they are a rip-off Organisation, I bought 2 bedroom flat in Old Trafford 5 years ago and I used to pay £150 per week in rent which includes the service charges and all the repairs, since I am leaseholder Plumlife start to charge me £150 per week just for service charges and never did anything.
They also provided me with inaccurate costs when originally enquiring about selling. Spent over £1. 2k the original quote that Plumlife provided.
Often coming in to sort emergencies in his own time, going out of his way to help residents whenever he can, etc etc.
It was the last one on the plot and he kept me updated throughout the day when the houses were available to reserve.
I wish I could have chosen my own kitchen cupboards and had space fully ready for dishwasher, but this is separate to the service Ian provided.
Cost me more to sell than to buy in the first place!!
I cannot thank Sarah Aylott and Michelle Topping enough for helping us get our first family home.
Shared equity is meant to be about affordable housing.
Always there to help with any queries or problems.
A woman called Melanie was so rude & disrespectful as well as call handler who refused to answer any questions regarding my deposit… I have started legal process this week against this company as I won’t settle until I get my hard earned money to take off me for no good relevant reason!
A big thankyou to Gamal Martin, buildings manager at park hill Sheffield.
There's a clear lack of cohesion between departments, and their processes feel outdated and inefficient.
He sent information about our house regularly every week, perfectly understanding that on his other side, there were people waiting for every news about what was happening with their house and when they could move in.
Ian was an incredible help throughout the entire process.
No sympathy for the person who suffers from blood cancer, the Plumlife director and CEO are bloodsucking worms.
Dealing with this company has been extremely challenging.
Also please note their replies on here just a copy & paste job… no care or empathy for their clients!
I also loved my tailored welcome gifts, thank you!
We are so happy to get the keys and everything goes smoothly. Highly recommend!!
His communication was excellent, and he always made time to answer my questions and address any concerns.
If it was something unclear or if we didn’t understand, Ian was always “on hand” and helpful.
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