Is Play Down?
Are you having issues? Provide feedback to Play by selecting the option you are having issues with.
problems reported in the last 24 hours
🛠️ how to resolve play.ht down or outage issues
If Play.ht is UP for us but you cannot access it, try these solutions:
- Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
- Clear Your browser Cookies and Cache
- Fix DNS problems by Clearing your local DNS cache
Contact directly for Support
Contact Play on Social Media
📋 41 Recent Outage Reports
Playht Studio is not opening, why ?
Fast forward three weeks, and I noticed that I still hadn’t received my refund, plus my account still said it had an active subscription.
Give lame excuses to not show up multiple times.
The audio generation process has major flaws, including random words and sentences being added that have nothing to do with the original content.
Their policy states that you get 100% refund if your not satisfied. Good luck in that.
The service is incredibly slow and plagued with frequent errors, making it nearly unusable.
I provided it 4 different files all of which were over 45 minutes, the longest being 2 hours, and yet it failed every single time.
This ended up wasting a significant number of characters, especially frustrating since the plan isn’t actually unlimited (which I didn't know before I hit the limit), and the bugs remained unfixed.
I've been using this website for years. It's been great.
Exactly one year ago, I upgraded and paid $348 for voice credits and still have a large number of credits to use.
Unfortunately, my messages to support go unanswered.
The service is really good.
Unfortunately, this has resulted in the unnecessary consumption of my remaining character balance.
The only hint was a small asterisk (*) next to the word "Unlimited," which no normal person would interpret as a significant limitation unless explicitly explained.
if you decide to not continue because their so called instructors don't show up to any sessions.
I didn't get a response after two days via email.
I wasted numerous DAYS trying to get the high fidelity voice cloning to work.
At this point, I’d thought my refund had already been initiated, so when the rep started asking questions such as ‘What didn’t you like about our product? How can we improve it? ’, I didn’t mind answering since the customer service experience had been pleasant so far.
Play. ht has by far the best voices.
The instructor wasn't available to come into the studio to record, so they wrote scripts for us to have play. ht read.
Their policy is clear: refunds can be requested within 24 hours as long as your usage is under 5000 characters.
Doesn't even allow you to make or download audios on a free account.
I got human like voiceovers.
Every time I click “Cancel” I’m directed to contact support for cancellation.
"I recently purchased the Unlimited Plan from PlayHT for $100, expecting exactly what was advertised: unlimited access to generate voices.
I reached out to customer service and they said they would do it for me, however, 48 hours later and they have yet to tell me it is complete and now are completely ghosting me. "Hey!
Paying $100 for a service marketed as unlimited, only to hit a hidden limit after a short time, is not just unfair—it’s deceptive.
I contacted customer support 40 minutes after they charged me, and their refund policy states that if you contact within 24 hours you're eligible.
Also the support is too great.
So I contacted them via chat bot.
I will definitely use play. ht for any voiceover needs I have in the future.
To be honest: the fact that I am dealing with Germany gives me peace of mind, they are trustworthy and keep their promises. I couldn't ask for more. Thank you.
Most of the time, support couldn't even confirm whether the issues had been resolved and simply told me to regenerate the audio myself.
I contacted customer service, and this was the response I received 3 days ago "Hey!
First off, their "Unlimited" plan is not actually unlimited, you have to contact support just to find out what the real limit is.
I did a big project with this service where I replaced a teacher with play. ht narration and it sounded amazing.
If you're curious about the quality, check out my course created using their voices with the title "Master Gmail Course: Beginner to Advanced" on Udemy —it truly showcases what they can do!
They never answer you back, and they only reach out to you once you dispute the amount , stating they will refund if you drop your dispute.
I purchased the unlimited plan on Play. ht, expecting a reliable and efficient service, but my experience has been far from satisfactory.
I’ve been unable to terminate my AI voice subscription with them despite multiple attempts to prevent it from auto-renewing.
Play. ht has abandoned WordPress users completely.
Play not working? Report a problem you're having
‼️ Outages Happening Right Now
-
Apr 02, 2025, 08:39 AMA user from Nigeria reported a problem with Play : website
-
checked 57 minutes ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago
-
checked 1 hour ago