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📋 40 Recent Outage Reports
I called them 5-6 times, the worst thing is they would fix an appointment, and the technician wouldnt call, and then i would get a message that technician couldn't reach me(I dont even have a Missed call).
Every week 5 days or 6 the internet is not working and not one time per day, more.
At some point, I got an offer by phone from O2 service personnel.
Sure the price is good, if they would stood up to the fare details, i would be totally happy.
Even getting SEPA to finally work was awful. Worst English support.
To make matters worse, he ended the call abruptly without resolving anything.
I signed the contract for fibre glass connection, then I was told and even written in the welcoming letter that my technical appointment is on 26th November.
You can't control your contract online, but rather you have to call in, so they can try and sell you additional services.
I can't believe that in European Union such a fraud company has rights to exist.
I am cancelling my service with O2 and do not recommend their company at all.
One said your account is closed, but why they keep billing me every month.
A few minutes ago, I called the English support line you provided, and the representative was disrespectful and offered no assistance.
We purchased fastest internet with O2.
O2 network having some problems nowadays in Berlin.
They knew I'm a customer and they offered me a new contract because it will be cheaper than my existing one. So I signed it.
And don’t bother yourself calling the customers service cause they just don’t care, you will always receive the same answer, we can not do nothing. Excuse me?
I am new in Germany and thought O2 would be a good choice for mobile contract.
2 years ago, without my knowledge, they connected me to a paid service related to games, which I had never even heard of or agreed to.
I have also written to their support by email and they don't even reply to me now..
I am still waiting for a refund for a package that was lost by DHL since August and they said it will be another 1 to 2 months now...
I want to log in , have 2FA with sms , they dont sent the sms , i log in using code sent via email. then i want to activate an eSIM , they ask again for the security code , even though im logged in , and this time the only option is sms , whih never comes , and never will apparently because now i have requested to many times the damn sms confirmation that is block for 24 hours.
Definitely the worst internet provider of Germany.
I was there to inquire a payment for my contract, which had previously been rejected by my bank on October 10th, but her attitude made the situation much worse.
Thank you for that, and shame on you for such poor service.
Customer service replying here, didn't take any actions to help me or try to solve the issue.
I pay much more than in Poland and get worse service.
To my surprise, they told me I’d need to sign a separate contract for the phone!
Worst company for a mobile plan I've ever dealt with.
But the sad truth is, they are selling products wich don't hold up in reality.
But the worst thing is, there is no service per E-Mail.
I hope they can resolve it asap.
You can not gothrough identifiation process either online or offline and calling to customer service is just useless as they ask to do identification everytime (which has been done more than 10 times) Stupid card with Stupid service.
How does it make sense to pay for two separate contracts with the same provider?
I have been their customer now for a few years.
Internet is expensive, although reliable; still, often it happens there are some interruptions in the connection.
I accidentally noticed it in the account details.
I had a two-year contract for a SIM card, but when my phone broke, I asked to update my contract and include a new mobile phone.
Nothing works with them , always have to struggle to do something.
I’ve never encountered such poor customer treatment.
You have to call them, so they can make money out of there false promises. Btw. the support doesn't help in anyway it's just to scam people.
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Site Excerpt
de - City Hanau
- Region Hesse
- Country Germany