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📋 40 Recent Outage Reports
Zero handover so all the issues that us tenants are trying to get resolved for over a year fell through the gaps.
They are shockingly bad.
Look forward to their standard pithy response of ‘sorry to hear you’ve had a bad experience’ (same old, same old) and ‘contact us’ (I have, dozens of times).
I don’t understand how such a company can even exist.
Where to start again dreadful service to change a light bulb in the car park reported on the 30th January the bulb has still not been replaced so far 21 days and counting I was also offered compensation again still waiting for that that been nearly 3 weeks now.
Received Notice to Seek Possession over the weekend despite already having arrangement in place.
It takes 5 months just for Notting Hill Genesis to even notify me that I am in rent arrears. Absolutely appalling!
Both Vital and Wates tell me they're not responsible for fixing the leak.
Don't buy a home from them - after years and years... no repairs, no help and your home is left to fall into ruin!
I completed a property alteration 19 months ago and solicitor and I, still trying to sort out the paperwork, fix the leakage from our cladding, and get an explanation for a massive £13K electricity repair cost.
Our experience echoes everyone else here - waiting over 25 years for cylical works, getting new enthusiastic housing officers (with whom we have to start from scratch as they never have access to any prior information? ) who are burnt out after a few months so they leave and the incessant need to chase up every single repair.
Older properties are rife with black mould and damp from broken pipes that tenants report, but due to yet another change of HO, there is literally no response whatsoever, so damage worsens and worsens, yet tenants are expected to pay rent and other charges for no service.
I've had multiple different housing officers, builders and surveyors visit my home over the last few years and agree that my kitchen needs an upgrade - but I can not get anyone in the Trust to respond to my request for some/any information.
Especially the communal areas if you live in an apartment - no proper cleaning, maintenance or repairs and buildings are not secure.
I regret buying a property with NHG as the freeholder.
I have done everything in my power to resolve these issues: I’ve contacted the unresponsive and rude PMO, their customer service team (who only say the PMO will respond within 24 hours, which never happens), raised a complaint four months ago (which was never responded to), written to the CEO (who seems unfit for the job), and even reached out to my local MP.
The Trust couldn't always stay in All Saints Rd where lovely Pat would help you with everything but we used to be proud of our homes because the Trust employees were helpful and honest.
It is no longer decent homes for working people but a cash cow for the multi-million pound corporation that is the slum landlord Genesis who are more concerned with publishing glossy magazines full of pie charts and ludicrously patronising 'advice'.
EVERYONE and ANYONE do NOT EVER purchase a property with this company.
Back in the 1990's before this amalgamation of NHHG with Genesis, there were effective HOs who were personable, approachable, and got repairs and other issues resolved for tenants.
What a shameful company,need to be taken responsible to let residents down.
Tenants struggle to give NHG the benefit of the doubt because there has been a revolving door on the position of Housing Officer.
To top it off, I have been told by Isaiah Beckford-Barry Housing Officer, on several occasions that he will supply me basic information.
I have been with this houseing 16 years never been behind with my rent never been in trouble .. so steel clear of this houseing if I could I would give it No stars They have treated me disgusting for a disabled woman who's a pensioner !!!
On their second and third visits, Combat Pest Control advised that the only permanent solution was to pull up the kitchen and properly seal the holes.
I even made a complaint on their web site last week, and never received any kind of response.
Today I had my bath taps replaced by Jason (sub contractor J.
They sent a final report to my HO on December 4, 2024. - January 16, 2025 – Emailed my HO for an update (no response). - February 8, 2025 – Emailed again, but the email bounced back. - February 14, 2025 – Called Notting Hill customer service and was told they would raise the repair again with my HO. - February 24, 2025 – Called customer service again.
The scraping of the bottom of the barrel for contractors, and pulling out the most slapdash, devil-may-care individuals is now the norm for the organisation in 2025.
Have attempted to speak to our Housing Manager via phone and email but no reply.
Which is the first time I have ever been told this upon calling customer service to report a repair.
This is one of the worst companies I have ever had to deal with.
Original; I’ll be most grateful if your team can get in touch with myself to arrange the bathroom tiles repair to be undertaken without further delay otherwise I’ll be recommending everyone on the Internet to stop paying rent until their issues are resolved.
You effectively provide a quasi public service and have a 1 star rating.
C plumbing) this plumber was very professional curtious helpful and polite 5 stars for him (please NHG pass this on to his employer) also I had Senay ( NHG Wates) this job was sent out first but cuz of it not being good to have the bath panel fixed before the plumber who arrived minutes later Senay had to wait in his van till the plumber finished but Senay was a gem he patiently waited and wasn't angry he kept his professionalism and when he done and finished the job left politely..... great job to both men ....
My housing officer, Ricky Kasabi won’t even send the correct form to the appropriate party to get the rent arrears from April 2024 sorted out.
The deadline is in March and obviously this is causing us sleepless nights and immense stress.
They always do some provisional repairs to minimum I don’t even want to mention anything about refitting old stinky carpets in our block or painting walls on the staircases but every year they know how to raise our service charge.
There is an issue with my heating and hot water charges verified by the engineer from vital and the company but nhg just don’t care !
Visits to the property have not happened for 3 months now so presumably this all happened a while back.
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