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📋 40 Recent Outage Reports
Absolutely terrible customer service.
Mine is the Automatic HYBRID ZS TROPHY and my HUSBAND MG HS TROPHY MANUAL.
Hendy Crawley will not book the car in till MG confirm whether to replace the unit or send away and repair.
I’ve contacted customer service multiple times, but I still haven’t received the help I need.
From the moment the car was supposed to be delivered but couldn’t be due to various warning lights, it has been a nightmare.
I have the part and price list from the same MG dealer.
I am so pleased with my MG ZS+ hybrid.
I have an electric MG 5 car with multiple issues which cannot be sorted by Roy Tolley.
His reply-"You were under no obligation to purchase a part, from an MG dealership. The bulb is readily available at motor factors and local garages as it is a universal part used by many motor manufacturers.
I was the only customer there, on a quiet Wednesday afternoon. Was this just laziness?
Sat nav often freezes, today we missed so many turns then resorted to google maps.
I’ve been dealing with an ongoing technical fault on my MG HS since 21st January 2025.
I put a complaint through MG nobody bothered to respond.
Actually advised to make an appointment when ready to buy!
Low quality cheap absolutely everything you touch inside and outside the car! Tons of problems!
My GS has had a fault in its ABS, and it has taken me 5 months to book an appointment to fix, but now its still not fixed.
At last, I just want to say I am tremendously disappointed, I know the car is not expensive, but the customer care service is so poor!
Reported range is far higher than actual - even in full eco / energy save mode and driving as efficiently as possible.
MG4 Long Range Trophy is the worst car I’ve had.
Just visited the Hyde dealership wanting help decide whether MG have a car that meets my needs. No help whatsoever.
MG CARS2 LTDin Barnsley South Yorkshire were exceptionally helpful and friendly especially Mark Olah one of the sales men he was lovely, also very patient with us.
Charge it to full 100% and it says 140 Miles but your lucky if it does anywhere near that,seems for every 10 miles you do you lose 14 miles !!
I own a MG4 since February of this year.
Warranty isn't worth the paper it is written on either and nothing but problems when trying to obtain parts, never seem to be available.
If there was another MG dealer locally, I would certainly not use Bristol North.
Reason they are cheap is because they are awful... this is a brand new one and im selling it at a loss to get a car with some real range.
Despite multiple visits to the dealership, I’ve had no resolution, and now I’m facing delays with a hire car approval, causing significant inconvenience.
And the service which was mostly a visual inspection cost me £240 for about 1. 5 hours.
UK MG dealer price £296 including VAT. (free fitting) I asked Gary Smart (MG UK customer care) for my complaint to be escalated.
It never worked and I tried to book again but this time, they claim that they don't have capacity and I have to wait until January even to make a booking.
Last week it crashed itself into an adjacent structure.
I had the second year service carried out yesterday on my MG4 by Bristol North Drive Vauxhall.
The build quality is poor and materials flimsy,the boot parcel shelf feels like its cardboard.
They suggested contacting MG roadside assistance to see if they can do anything. which they can't.
MG ZS Trophy EV... absolute useless as a car for any length of journey other than around your own area. Range anxiety !!! no worries as you dont get any ??
I have a 9 month old MG ZS that has been starting up without a key in the ignition or anyone in the car.
Would never buy an MG car again based on the service alone.
Absolute garbage software, sat-nav and all senzors!
Review MG HS Trophy 1. 5 DCT ......
I would just like to write a compliant on how poorly MG redditch customer and aftercare service was.
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