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📋 40 Recent Outage Reports
He immediately called Maybank to report the scam case on the same day, and the customer service ask him don't worry and don't have to pay for the credit card money, but this investigate process will takes up 65 days.
When I opened account, no one told me online purchases are available ONLY at 6 stores.
I was so frustrated Cz I made 2 attempts to open an account, instead of helping to delight the customer, they pushed it to each other and turned me down.
They don’t really care if you can get your credit card as their already have huge customer base..
Kudos to them especially when even local banks in sg response times is terribly sub par!
I was there to help grandma open my daughters' first bank account - Yippie.
I went to Maybank branch to open an account because the bundle promotion must be open at a branch.
No matter how often do you repeat the email, asking for help and describing your issues. They are like robots. They won’t help you. 4.
There rates with the atm's at the airport are insane, there answer.. check with your local bank.. i know what my bank ask for fees.. but ontop of that your rates are 30% higher.
Hanafi was so professional.
Maybank slammed a Rm 800 credit card fee and refused to waive it after 2 appeals.
They insisted i spend RM 80,000 per year on the card and i was just a couple of thousand short as i was also using my other card from another bank.
Recently it fails to detect the transaction to be approved for around 10 minutes or even worst it haywires for more than half an hour!
I then stopped using their card and close my accounts with them.
Very patient, calm, knowledgeable & likeable.
Waiting a bit long for link to my MAE acc after activated it... will hope for any staff to call me for enquiries even there are 2@3 counters with no cust.
I am so ashamed to use this bank and will withdraw all my personal banking, business banking and credit card with this bank.
The app, notifications and customer support are very poorly localized in English. 2.
I went to the flagship branch at Battety Road and they turned me down Cz I need to bring my physical ID.
My problem is cannot log in to Internet banking to see my credit card statement and not even via the Maybank App.
The online system is very user friendly including its latest update on its user interface.
I went home to pick up my ID and rushed down again but I must admit I went there slightly late due to work. The branch closes at 6. 30 and I reached at 6. 20pm.
It's taking forever to open an account.
Maybank2u has the worst customer support service ever!
Many thanx to the lady of Counter 5 for approaching me & helping me. U did a great job!!!!
Had a great Maybank experience with Hanafi at the SS6 branch.
After 2 months received report mention that was my dad fault and he must pay the full amount with interest, CS said no need to pay but now charge with interest and tell us that the interest cannot be wave, so ridiculous!
Made it a point to keep us updated on the processes and necessary sign offs.
I have tried to on hold for almost 40 mins, nobody pick up the call.
Thay have MAE product, and accept from few certain countries only ... concern to attract elite like daughters of diplomatics only! Shame on them.
The xenophobia spread over there.
It’s all good until you need something extra, and they don’t need you.
Customer care gives out plain template responses.
Finally it messes my things to be done within the scheduled time not only once but more than that!
The customer service put me on hold for more than 1 hour and still nobody picked up the line!
I was their customer for 40 plus years and held their card for that period of time.
Most responsive team I’ve encountered in recent years.
This is very embarassing to be called as the biggest bank in Malaysia.
I am now in search of another bank.
If you want to offer customer support service that ghosted your clients, why offer it at the first place?
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Jul 05, 2025, 03:04 PMA user from Malaysia reported a problem with Maybank2u : login
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Jun 13, 2025, 03:55 PMA user from Canada reported a problem with Maybank2u : login
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