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Scammers, scam me 66k, keep my eth, support dont care....
It's a struggle to me on maya and the other but on start had been agresive top on of my brain . when i explore all things on those, i had been her..
Just used Maya recently, while I like the cashback promos for load as well as the higher interest rate for savings but I am dissatisfied with their credit.
They said their system shows my transactions were completed and it showing Processing on my end for more than a month now and my payments were not posted.
SCAM SCAM SCAM. MAYA I NEED MY MONEY. yesterday paymaya/maya blocked my account for no reason.
Pin blocked without telling why, texts i receive are more than all others combined, etc.
They insist it has been completed.
Because I have 2 middle names the application missread my driving license and prevented me from registering saying they needed more information regarding my account.
When messaging the customer service concerning this, the AI chat was completely useless.
Now my money is floating somewhere in your hellhole.
I need a reason why you block my account or return my money now.
Their customer service would keep calling you despite not your due date yet and even after payment is made on time or earlier!
I sent them a message on their Facebook page and they said I should send an email to the support address, message them on Twitter or call the helpline.
Maya to Gcash bank. it did not arrive. i called support and after they checked it the said within 3 banking days it will be credited or back in the maya account. that was 11 days ago. nothing happened.
When I managed to get in touch with any human, they asked after some data, but after I provided them and gave more details they simply stopped replying.
Me example doesn't work any whithdraval from any atm. Can i get support? No!
All I need is a ticket for the limit error and OTP, but I'm being asked for so many details, including my balance.
What’s the point of asking for my balance?
You are SCAM i need my money now.
The service is incredibly poor.
I emailed to deactivate my inactive account and transfer the remaining funds to my new active account. your agents, deactivated both of my accounts. Very incompetent.
I even sent them screenshots which they should see that it is "Processing" not completed.
They asked to uninstall and reinstall the app, which obviously wouldn't help because the transactions were not posted.
They just don't want solve any custommers problems they have.
Only stupid robot AI which doesn't solve any of your problems.
No email, no phone, no sms nothing works.
It feels like a scam against your own customers.
I have been waiting to get this resolved almost 2 weeks now.
An email to their support address on June 16 received no reply.
After trying to do the account upgrade several times I always got messages by SMS like the data wouldn't have been complete, my name wouldn't match the one on my ID, the ID shouldn't be a copy and other reasons which are all of course absolutely incorrect.
I received nothing further on Twitter so eventually succumbed and called the helpline where I was kept on hold for over 30 minutes after failing to navigate the automatic system several times. After 30 minutes I quit.
Also lots of other issues with maya.
I never ever got any valid reason why my account upgrade failed or what could be a possible solution of my problems.
The last person I spoke with said that there is no supervisor available.
When i contact the email it says the email is not working i should login to my account to contact their customer service.
A user from Philippines reported a problem with Maya : website
A user from Romania reported a problem with Maya : network issues
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