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📋 40 Recent Outage Reports
Eventually they came to rectify this filling the holes and putting a more appropriate pull handle on the door.
Carpenter did a good job.
He completed the job in a jiffy and without any Iota of Stress.
He also noticed my gutters were over loaded due 2 the Big elm tree that goes right over the house so that has also been done.
Very helpful and supportive staff and all the time prompt responses from them. Also, Ms.
They had come to repair my windows, bath panel and the mold around the air vents.
The help guidance and information given has been second to none.
You try to make your home nice but the mould makes it embarrassing Been asking for new windows for years & new roof but you just get phobbed off and made to feel like a idiot when they send someone round to look at the state of everything!
Worst landlords ever all they care about is rent being paid and not the health of there tenants I’ve lived with mould for 16 years it’s disgusting!
They were able to properly guide me and made sure I was provided with updates at each stage of the process.
They always sort out any problems you may have in a kind and supportive way.
They consider this "normal".
It’s a total incompetent company with staff that haven’t got a clue, leaving people with a new baby and no heating or hot water.
My neighbourhood housing lead has been absolutely amazing.
A simple phone call goes a long way. Thank you L&Q.
I don't understand how City Councils still grant them permissions to build.
Jessica was very understanding, did not make me feel uncomfortable and listened and I felt like I was treated with respect and dignity and a lot of understanding.
L&Q staff are polite enough to be fair but unless they stop using cheap contractors to NOT complete their jobs... then they're always going to have problems.
The issue with the mold was not solved however, when they came they had only painted over the mold.
4 days without heating and hot water, and all they can say is "be patient".
My daughter who had a Caesarian 4 weeks ago with a new baby has been without hot water or heating for 48hours.
Called L&Q who booked a carpenter to board up the window.
I will describe him in my opinion and experience, that he was Brilliantly Brilliant.
They are a bunch of amateur using lousy contractors. 100% of the first appointments for repair (5 hours slots) are missed.
No hot water is not heater.
The boiler company was horrendous, taking 4 weeks to fix my boiler, L&Q are dealing with the complaint, but the engineer who came on this occasion, 12th Feb, was brilliant.
After continuously calling l&q and being told numerous stories waiting for the manager of the energy dept AMY to authorise it, that still has not been done.
I raised an issue twice I had with a repair that was done to my front door where the lock failed.
I can not recommend the help and guidance this individual has given Carla has given me and my housing needs.
I had new taps put in kitchen and the gentleman asked if there was anything else I needed him to look at well he was there?
It’s not working please, please please someone’s coming and fix it. Three weeks.
So far, this has been the smoothest moving experience I’ve had.
L & Q are the most amazing organisation in so many ways.
Awaiting glass to be replaced in a few weeks time.
This issue needs to be rectified as it has been a long standing problem for me.
You don’t have heater boiler breakdown.
Yasmin and Gemma were very helpful and made this process seamless and efficient.
Their external contractor's provide no quality to repairs and then you have to call again to get the repair to a satisfactory standard by the same company.
The Plumber was absolutely Competent and Diligent.
The L&Q people for this job were all very helpful, except for one.
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