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📋 41 Recent Outage Reports
Currently no incoming signal to modem, going on for 5hrs now
I had internet service with them for about two years.
Great company taking on the big guys for a couple of decades now.
I went from having 3 accounts for my tenants, planning to add a fourth.. to now cancellation of all accounts.. all over a discussion on whether Canada Post delivered the modem.. why would i lie about that?
The bottom line is I've had little reason to contact support.
Paying for 750 service with direct cable, getting LOW 400's to low-mid 500's.
I had Two accounts with Lightspeed I would say more than normal problems , in one case took 5 days to clear up an issue...
They get you paying month after month... start doing internet speed tests.
Baf customer service , bad service and no internet service that has even a good enough connection to get anything done .
light speed inter net garbage scam the customer you pay monthly due and they Email you asking for payment when you tell you pay on line they we are pre pay company they lie over lie.
If you don't have an existing internet provider then signing up is a breeze, just go onto lightspeed. ca, and sign up thru their online form.
If you are with an existing provider, do not cancel their service until you sign up with lightspeed. ca's online form first.
Had to switch when I moved.
Great company, easy set-up,fantastic tech support (they spent an hour with me on the phone), unbeatable price.
Their customer service is atrocious.
However yes things go wrong, the big issue was the absolute worst rude customer sales service person ..
I find their support team to be reachable and willing to help.
There appears to be a severally limited amount of people who can speak proper English or know what they are doing .
Been with Internet Lightspeed and just moved up to 300 cable from 75 adsl.
Great customer service on the rare occasion I've needed it.
The worst internet provider out there.
well there wifi mesh network that is supposed to work for a 4000 square foot house does not work good even on a 900 sq foot house -go figure.
Flat price basic unlimited internet.
Thinking of going back now that Telus is starting to gouge their customers.
This company has always helped me if an issue came up. No complaints.
I have been using Lightspeed Internet for 2 years now.
Of my dozen or so support calls i have actually had good technical support they have credited me a few days for screw ups from shaw and billing support has been fine to switch my credit card on file etc honestly cant knock this company i am Switching to Shaw/freedom because they are cheaper black Friday and they give me a free modem solving my hardware issue.
A bit cheaper than Shaw as a standalone product but sales/service is even worse (if you can image that).
However, to be fair, in my past years' of interactions with their support, they usually can address my issues within 1 phone call or email exchange.
The speed is as advertised and the service is better value for money than others.
Combination of quality, reliability, consistency, and price made me very satisfied with Lightspeed.
And if the book did not tell him to help customer on this and that issue, he would simply say it was not his job.
Been with them for over 7 years in Calgary.
This is a needy organization.
But a guy we got to help us solve our issue was just a bunch of carrots.
I was so impressed, I convinced my daughter to try them also.
My switch is due to price and because the modem technicolor 4234 has a network defect which shaw doesnt want to fix ( defect: after a power off on the modem the modems fails to get an ip automatically from the provider) i have to power off the modem or reset it and wait an hour and then it works which is annoying.
TO TOP IT OFF THEY ACUALLY TRIED TO BILL US FOR SERVICE WE NEVER RECEIVED WHICH IM NOT .
I am giving it two stars as there are a few good technical support and customer service people, especially ladies who are helpful and willing to go an extra mile.
To a private investor out of Florida.
This company was excellent to start. Then it sold. Things changed a bit. Now it has sold again.
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Site Excerpt
en-US - City Burnaby
- Region British Columbia
- Country Canada