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We have been working with Cameron Salisbury on our property 32 Charlwood Road. He is so refreshing!!!
We moved from Edinburgh and weren't able to view the property beforehand and so it was a risk but I'll never rent a property without viewing first and doing a bit more research.
You approximately manage eighty percent of the apartments.
Leaders are very professional and very supportive in terms of services.
Absolutely amazing guidance from Grace at Leaders!
However, I couldn’t have asked for a better experience, thanks to my housing manager, Hayley Ann.
Georgia and the team in bishops Stortford were so helpful in making our move as stress free as possible and were always happy to answer any questions we had, can’t thank them enough!
He is very quick to answer any questions I may have.
I have rented many times over many years in a number of areas in the UK and most recently have found agents in Chester to be difficult to deal with - securing viewings, changing appointments, no call back, no response etc... generally a 'could care less' attitude - which really surprised me.
You know the job is going to be done.
I hope she continues to remain as my property manager as I don't want anyone else!!
Moving into a rented property for the first time after living in a council house was a big change, and I was quite worried about the service and repairs in a private rental.
I will give him 5-star rating for his professionalism.
An absolute credit to the team.
Jo Stakim my contact at leaders was excellent and put a lot of time and effort in to ensuring that procedures were followed correctly, providing evidence etc. so that I could claim against the tenant deposit to at least retrieve some of the costs and the full amount was claimed against their deposit rightly so, although they tried to counter claim Jo left them with nowhere to go so thank you Jo.
Highly recommend her services!
At the end of tenancy the tenants simply took their bags and left the house in a disgusting state that meant a full refurb was necessary.
I am a landlord and Leaders have been looking after my property for many years.
We really are happy tenants and couldn't have asked for a better property management.
If you are looking for the now almost extinct, caring customer service experience, go to Leaders.
It took the office 4x attempts to get our contact right; basic spelling and formatting are not a pre-requisite to work for Leaders it seems.
You say that you have not managed the building since 2023.
Their response every year is " dear sir, can you replace the batteries " shocking as it should be classed as health and safety issues..
Natalie was put on the case and has been nothing but understanding and helpful giving our bathroom a much needed transformation by Simon Read LTD & Cam who came with professionalism & knowledge completing to a high standard.
You ask him for all types of help and he does it!
He’s always incredibly helpful and goes above and beyond to assist with any queries I have. Highly recommend!
He was the most humble and professional person I met during my search for a rented property.
Absolutely brilliant service from Quentin and his team, My property went onto market to be rented and all sorted within 2 days !
They have been very helpful so far although not yet got any viewings for my requirements but they are keeping me updated on a regular basis.
My experience with every member of the team and in particular Kirsty demonstrated understanding, responsiveness, ownership and I found them to be a refreshingly great team, who helped me find my perfect tenancy.
Managing repairs and renovations hasn’t always been easy, but she has handled every challenge efficiently and with great attention to detail.
She has been absolutely amazing—addressing every issue I’ve reported with efficiency and professionalism.
It might therefore be easy to say any agent that does care, would be better than the pack, with Leaders its much more than that - call it old school - they are genuinely interested and really want to help.
Her dedication and expertise make the entire process so much smoother—I truly couldn’t manage without her.
Still no remediation of the damp and water ingress into one of the bedrooms.
Infestations come from the occupied units.
Always reassuring and got back to me quickly.
Can't thank Natalie enough for going above and beyond for us, we have been experiencing a leak in our bathroom for the past 3 years causing alot of damage.
Helped me with everything, even down to the silly questions.
Our contract stated that we would arrive with pets including a young puppy so they have no excuse.
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