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📋 33 Recent Outage Reports
I have to package the tables (with what?! ), then wait for them to get to the warehouse, then have a quality team assess them, and IF they are assessed as poor quality, I’ll get a refund.
I bought goods from here online worth 254 euros and never received them.
It has arrived with chips to the wood, a draw damaged and scratched.
I ordered a couple of knapkins and they arrived without any issues and within the timeline, plus it had a paper sheet explaining how to return it in case I wanted and with all the necessary documentation already there.
I immediately emailed and attached images. 6 days on I have had no response.
Ordering since 2 years for clothes, linens and decoration... Always great!
No delivery and no ability to check when my order is arriving.
Nightmare to return items, they really need to think on simplifying things as I will never order from them again due to it being complicated to return items. Not impressed!
I am still waiting for a bed to sleep on after 3 weeks.
Ordered a bathroom unit which was expensive.
Most online stores, even international ones, manage to deliver within a week.
Two small side tables are really rubbish quality with cheap paint, marking easily, scratching easily, and showing signs of wear despite being barely used and almost brand new.
Website is also allright to navigate so so far I liked it.
The carrier of La Redoute FORGED MY SIGNATURE (which is of course a crime btw) and even wrote my name wrong on the delivery note.
It is a whole saga where I need to keep calling them and they need to go back and forth with carrier.
delivery is not fast..
No idea if my order will ever arrive.
The phone number doesn't work, the online chat doesn't work and they say there is a delay responding to email.
They also keep saying a courier is trying to contact me but I have received no voicemails or emails or texts or WhatsApp messages. Just refund the tables?!
Quality is mostly good, instructions is ok too.
The delivery services could be improved in Portugal.
Promised delivery never happened after waiting all day.
I ordered a piece of furniture on the 4th of this month, and I still haven’t received it.
I got a questionnaire sent to me write a review.
Also, need to return a rug, and even though a courier is meant to be coming, picking up from the same location and taking to the same location, I have to book and pay separately for the rug to be collected? It makes no sense.
The returns procedure is a little more tedious than in France or Spain (you have to manually fill out a form with all the details of all the items) but returns are processed and refund very quickly.
I have been trying to get my money back from La Redoute even though it is not the customers responsibility to try to track a clearly stolen package.
According to the courier, it’s only expected to arrive next Monday, meaning over two weeks of waiting.
Email, phone calls and WhatsApp ignored.
Good quality mostly, nice design.
Ordered on 10 January. Now 30 January.
Ordered several times furniture for living room and bedroom.
I can’t comment on the product’s quality yet, but it’s unacceptable for a company to take so long to deliver an order.
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Site Excerpt
pt-PT - City Kansas City
- Region Missouri
- Country United States