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I refused acceptance of the delivery, and the goods were returned in their original damaged state.
I had to make a return and this worked fine as well.
Really beautiful lamps and the shipping was so fast.
Upon delivery, the courier guy informed me that the package contained broken items, as evidenced by audible damage within the parcel which he had noticed while shipping the item.
Seems like these guys get a lot of stick for their customer service so was a bit worried to order from them.
I recently placed my first order from Lampeoglys, delivered today 30th May 2024.
I am already looking to buy another one next month.
Ordered 3 lamps by delivery 2 of them was broken.
However, I bought a standing lamp and it came in two days as promised.
Was really bad packed for transport.
Only reason it's not 5 stars is a couple or slight production errors but apart from that I am super happy with it.
Looks good quality, solid wood and metal.
Given the circumstances, I must express my disappointment with the inadequate packaging and handling of such fragile items.
The delivery was fast and the lamps where well packed.
I had a great experience buying a new lamp at Lampeoglys.
And way of getting in contact with them for returns.
da-DK