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📋 17 Recent Outage Reports
I wrote them an email asking one very simple question, if they could ship within when.
Before sending the item to be returned, I sent an email asking them to inform me of the address for sending the return since they do not have exact information on this website and because I found that they have more than one address...
And I got an answer to each question I had.
In response they said that they had never received any previous email from me and asked what exactly I wanted... Serious?
In short, they do not respond to emails, do not confirm receipt of returns, do not inform the status of refunds, and do not provide clear information.
Order was done before release day and delivery took about 7 days after release.
Would give zero stars if possible.
But - and that‘s the point - it was much cheaper than Amazon & co.
Ordered a lego kit from Ireland from Kitstore and was dealt with quickly, professionally and at a price that was very competitive. Arrived as promised.
Not an extraordinary product but I chose to order from this shop instead of another big firm because I thought it would be nice to support small businesses.
I sent an email again complaining about the lack of any response to my previous email and asking them to inform me of the status of my return.
I did not ask for a clarification on when I made my order.
Instead of answering my question first, they pointed the day of my order was a late Friday and it couldn’t be processed over the weekend(not a nice tone). Mega eye roll!
Wrong Lego set delivered which was returned at our expense but still no refund.
Their customer service communications were timely and true!
Quality was very good (package and quality of customer service answer).
Avoid at all costs and shop somewhere else.
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