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📋 40 Recent Outage Reports
Worst app and worst customer service.
The customer service was unresponsive and unhelpful, and I was left feeling frustrated and unsatisfied.
Produits de mauvaise qualité et 0 prise en charge en ce qui concerne les retours / remboursements!!!!
I tried to contact the customer support team through the chat feature and asked a straightforward question about a product.
However, instead of answering my question via chat, the agent requested my phone number so they could call me.
Moreover, I found their return policy to be complicated and confusing, making it even harder to get a refund or exchange for the defective product.
So obviously I contacted the other buyer (I got his number from the bill inside the parcel I received) then we met and swapped the two routers.
This is the last order I will make on this unsatisfactory platform , and i do not understand why you are offering return when you are refusing it from your side its just a piggy game for me .
This left me puzzled as to why the chat option was available in the first place if phone support was the preferred method of communication.
Second order I decided to use cash on delivery since I don't trust them anymore.
I would not recommend this company based on the poor quality of their products, unhelpful customer service, and confusing return policy.
Ordered Mc Do via Jumia food in Marrakech and never been delivered. Not once not twice.
First order I paid with my card and they wasted more like one month for me to get a refund.
But later a guy called me and I told him that I already called them and I started to explain respectfully and he hang up on me. So rude from him. Don't waste your time.
I ordered two laptop chargers and I received one hard drive - not at all related to my order.
Learn from amazon and aliexpress.
I'm deleting my account as soon as I get my refund.
Their customer service team seemed unhelpful and disinterested in resolving my problem.
When I reached out to their customer service department to report the issue, I was disappointed with their response.
They are scammers.
Really low quality products on this website, it's technically aliexpress products but x30 the price, also let's not talk about the weak products presence, search any car related stuff and you'll get my point.
Jumia processed the return and emailed me saying they processed the reimbursement.
To make matters worse, the return process was difficult and time-consuming, and I was charged additional fees for the return shipping.
I've been a loyal customer for ages, but lately, your service has really gone downhill.
There is no buyer protection it's a lie.
I request customer support to change it to my current one and they've told me that the order should be delivered within an hour.
I bought a router on this platform but they sent me another client's item who received mine by their mistake.
The store is in Casablanca, I am in Australia.
And it gets worse if you call their support.. they're clueless and don't know what's going. on themselves.
They send you broken items and refuse the return...
What a big scam u order for 2 they bring u 1 and demand to pay full price.
Third attempt the guy was disrespectful and told me again to use the not working chat, when I tried to explain, he just hung up.
After reporting a delivery issue, they initially assured me of its resolution.
So, I tried to reach out the costumer service, then the hell began: First call they told me to use the inapp chat which is not working. No agent was available.
Very nice service and delivery the right item on time after 9 order.
I work for an online store here, and our company would at least look into the transaction, and when found would be able to tell it wasn't me.
I reach out to their support to my surprise they said that the order amount will be refunded and I should receive the funds within 3 to 5 days.
However, they later contacted me with an incorrect claim that I wasn't home during the original delivery attempt.
Do not order through Jumia because they could send you the wrong item and never give your money back for the item you paid for.
More than an hour had gone past and I've decided to contact their customer support asking for help regarding the issue which initially informed me that the delivery person was trying to reach out to me and but I was unavailable then I realize I had put in an old phone number of mine which stopped working.
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