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You buy a digital signature, use it and discover after a few months that it has been deactivated because you have not completed an operation that you did not even know existed.
Easy and very useful.
App intuibile e facile all'utilizzo, unica pecca riscontrata sul mio dispositivo, notifica push a volte ritarda.
Team veramente disponibile e pronto a risolvere qualsiasi problema possa presentarsi.
Really recommend this service.
That's a kind help service.
I like the usability of the tool.
Support invites you to ask for a refund, you open the ticket and you don't get any answer, not even an automatic one that tells you that the ticket has been received.
I have try to solve the problem with several times and the operator is very nice and kind to solve my problem.
I had to buy a remote signature from another provider just because of the poor quality of their service and because of their non-compliance.
The fact that it renewed automatically and for free was very satisfying.
Impresentabili. Cari. Scarsissimo supporto. Software improponibile.
The site is so messed up and full of bugs that you don't understand how to navigate it, maybe the website with the worst user experience I've ever seen.
Fantastica assistenza via chat dall'operatrice Ilaria.
Inforcert chat contact aswer at once to my request, but I realize that problem was already passed.
I purchased a digital signature to sign documents in Italy - before doing so I checked it was the right one.
Interconnessa con gli altri siti per la autenticazione.
Prontezza non indifferente nell'identificare i problemi! Gentili e cortesi.
Non so come la gente possa essere soddisfatta.
MOLTO DELUDENTE, invece, la risposta a tre ticket e l'assistenza fornita da operatore telefonico.
I am now trying to get my money back and am really struggling to make headway.
Quando chiami il call-center per informazioni sullo spid c'è sempre personale disponibile a darti informazioni esaurienti e risolutive.
Should not be promoting sales to non Italians.
I highly dislike the fact after an update procedure, for several times, I faced problems completing the signature and lost a considerable amount of time.
Shocking customer service.
I had a problem with italian PEC, probably due to the inetrnet site of Italian Revenue Agency.
A user from Italy reported a problem with Infocert : website
A user from Germany reported a problem with Infocert : app
it-IT