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📋 40 Recent Outage Reports
Opening an account was quick and instructions were straightforward and easy to follow.
It was very easy to contact them and Bruce who we spoke to was very helpful.
Straight forward to set up and transferring funds in, was quick and easy. Good competitive rates. Would use again.
Let down by their messing up my wife's and my online accounts.
I hope to spend a bit more time browsing their website as they offer good fixed and variable interest rates.
Nothing was too much trouble.
All my fault, not the website.
I have just opened a fixed rate savings account with HTB online.
Anyway, it's their loss, as I simply closed my account and took a substantial amount of funds away to a bank which understands what customer service looks like.
Good ISA rate so very happy.
I had to ring them a few times.
I made a mess of the user name and password combo several times, finally managed to open an account and then forgot my details later.
However this was sorted out with one phone call, thanks to the patience and skill of Bella.
Easy to access products offering good rates.
Best interest rate as well made it a good all round package.
It was easy to contact HTB by phone when we needed to, the service was professional and helpful.
Simple application process-efficient,understanding staff.
The problem was not of HTB's making but associated with our current account bank.
Helpful lady, I didn't have to wait long for a reply, but even after leaving it a day I still can't get into the portal using the temporary password.
Great website providing all the information and offering wide range of long term or short term services and solutions for personal, business and intermediaries.
My wife has requested closure of her online account, which has to be done via secure message.
All communication was excellent. A faultless process.
I was impressed and not felt to be a silly old client.
The response was less than 5 minutes and the lady was extremely helpful.
Fantastic staff who were very helpful and patient.
The website gave a clear description of my chosen product.
Account set up was straight forward which left me time to confirm my investment.
She has sent 2 secure messages, both of which have been ignored.
There are plenty of choices of easy access accounts. Avoid this one!
The process was easy to follow and was efficiently completed. speed of completion was important as interest rates were falling and we wanted to lock in the best rate.
Absolutely one of the worst experiences of trying to deal with a bank who are stuck in the dark ages.
Clearly this bank's interpretation of EASY ACCESS differs from other online banks.
It was accomplished entirely online.
Tried to change my nominated account over a 2 week back and forth with them, but they refused to implement my request.
However the transfer still hasn't happened yet but I think that might be due to my current bank.
My investment details were immediately visible into my account screen.
She sorted my enquiry most professionally and with sympathy for my quandary.
I had forgotten my new ID. I rang to query this.
Excellent and safe process to open account.
We have been with HTB for sometime and needed some advice with regards to our savings etc.
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