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📋 40 Recent Outage Reports
I also tried to contact direct customer service using 1-647-700-2435; this number also did not work. Calls were failed.
I just signed up for Freedom internet, after 12 years with their mobile service.
The internet speed is exactly the speed that I signed up for, so quite pleased.
Text them, twice about this issue- nothing is fixed.
Communication via phone and email was very efficient.
She pointed to the signs that are way above the accessories and said there weren't refunds and they couldn't do it anyway as their system won't allow it.
Dropped calls all time, I’m texting with their customer service for over 90 minutes and no solutions, no refunds.
Unprofessional customer service "supervisor" that treat customers very bad! I have missed Fido!
Freedom Customer service is worst...
A complete technicality, no goodwill for being a customer for 2+ years. So goodbye Freedom.
What kind of customer service is that.
I told them that and they ignored my message.
If this policy is in place then the customer service agents SHOULD REMIND US BEFORE WE PURCHAER THAT THIS IS THE case.
They advised me to call them at 611 on her phone, but 611 did not work.
Freedom is not worth their cheap plans- will be switching to another provider.
Customer Service Agent did not provide me with his name.
So disappointed, If i could write a formal complaint about the manager I spoke with "Emma" and the agent I spoke to "Mo" I would but they do not even let you do that.
To make matters worse, Benny refused to assist me with a simple request after I verified my account.
Had I know the policy I would have made sure I brought a plug to begin with.
My accessory didn't correspond with the plug I had (it fit but didn't charge) I brought it back to request an exchange.
Generationally speaking, he provided the intuition needed to produce not just a sale, but a relationship for Freedom going forward.
Between 5pm to 7: 10 pm on Jan 7th 2025.
Guess it's all just fun and games with people's livelihood for them in a terrible economy.
I signed up with Freedom for Internet and Mobile service to take advantage of their deals—big mistake.
This number does not work from overseas.
Wouldn't tell us the company they sent it to or their phone number so we could contact.
Horrendous Customer Service – I called again, waited another 30 minutes, and got disconnected.
When I called customer service, I was on hold for 30 minutes, then spoke to a rep who was difficult to understand.
He claimed that he couldn’t give me any account details because I wasn’t authorized and needed to revisit a store to provide ID to add my name.
Garbage coverage in downtown Ottawa.
He basically told me I was lying and when I asked to transfer my concern to someone elsewhere, he cut me off and ended the chat. Disgusting!
I want to order online but no clarity on how to port from a different carrier called customer service but they were worst.
Billing Issues Already – After only six days of mobile service, I received a bill without the promised bundling discount.
Also, prepaid pricing seems like a shell game.
While I am outside of Canada, I tried to access my voicemails using Freedom voicemail access number 1-647-700-1777.
Think of the kind of coverage 20 years ago.
There promotions are now bit of a fraud stating one price but actually hidden cost and only limit for a year or bit more.
PLS PLS PLS DO NOT GO WITH FREEDOM!!!
I knew exactly when my modem and router would be arriving, and also the arrival time of the technician to route the cable to the house.
Honestly such a bad place for customer service.
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Site Excerpt
en - City Toronto
- Region Ontario
- Country Canada