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🛠️ how to resolve free.fr down or outage issues
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📋 43 Recent Outage Reports
Internet with Free fiber is down since bay weather on Thursday. Rebooting stops at 5
Freebox suddenly stops working. Have rebooted main Freebox its says wifi is on but it seems stuck at stage 6. On tv it says ststus connected but need to log in. How do i log in!? Mobile phone cant connect so i am using my mobile data..i dont know what to do
pas de connexion Internet
Freebox Delta avec player POP : livraison très rapide et installation de la box et du player super facile.
No option to stay at a lower Gigabit/GO offer.
Technicians are overly polite and give suggestions that don’t help, each time a different diagnosis.
She understood my technical issue ( I. e.
I think I'll appoint the lovely young man working at the Freeshop in Carrefour/Balaruc as my personal advisor for everything concerning the telecommunications.
They have no option to quit.
Battery incompatible with Apple IPhone.
Every time I call it’s minimum 10 minutes waiting time on a chargeable number, no matter what day or time I call.
Free now has actual humans located *in your home arrondissement* who literally call you up and are nice to you.
Initially my Free phone forfait worked very well.
il viennent de perdre les 5000 suivant....
Tried B&you (Bougyues online), SIM cards never received and terrible instore service.
The people who services the stores selling Free are wonderful.
It gives Free an image of a modern progressive company that is aware of its growing multi-national clientele.
Free telephone answering system was quick and a lady technical support was appointed to assist me rapidly.
For only the 2nd time in my 14 years in France, I experienced customer service approaching perfect.
Solve it at your own we have no explanation why the system doesn't work we can't verify that. A pitty.
A big computer for more and more attemps and a visible insufficent investment in software and haptic (e. g. you turn only in a circle) By my last experiences (add a mobile contract to my internet contract, simple, eh? didn't work at all) with all instances of free verybody is nice, nobody is of help.
Free admitted it was a faulty box and that we could take it to a location downtown to exchange with a new box.
Free quietly continued debiting my account for over 300 EUR and now they have the gall to charge me "recovery fees" to finally get rid of them, YEARS after cancelling my lines.
Happy New Year from Free.
I've lived in France for 10 years, I had orange at my previous place had 0 issues, I use bouguees for my cell phone 0 issues, my new place I thought I'd try free, terrible decision, they're internet crashes so often I may aswell just use my boyguees data 24/7 because free is forever got issues, there customer service is more interested trying to get you to buy an iPhone than actually fix the freebox issues.
When the router and the box finally arrived the box was a reused box and was constantly given off a loud squiring sound.
Sure enough, within 2 hours the internet connections came back 👍 Thank you.
I am asked to enter loads of info and after a couple of exchanges they transfer to technical support with a ticket number.
I ask why and they say it is to identify me (why the ticket?
So I am now paying much more for something I really don't need.
I called to find out why my mobile signal is bad and data access is random.
He understood my technical issue ( I. e. no internet connection due to external lost of fiber contacts ) quickly but said just Sorry, you must waiting. almost one week and nothing.
Then Free 'improved' the service with a huge GO provision that I absolutely did not need and I wonder who might need so many gigabits only for Free to bump up the monthly cost by 30%.
Don't fall in this horrible service.
I've had 5 different lines with Free France over 10 years and I've cancelled all of them properly over the years.
They send a technician to your home as many times as it takes (and let me tell you, I made it hard for them due to a million things I did badly wrong) and that was all for free and handled with saintly patience and good humour.
Staying in France for a year and wanted a phone plan.
So far, he's helped me set up my client account, checked the condition of my 11 year-old server for a replacement and explained to me the reason for an extra charge of 20e on my mobile.
Tried other providers without success as don't have a French bank account.
On peut enfin profiter d'une excellente qualité technique (TV, wifi, ... ). Merci.
Don't silly to register with them, either phone or internet. They never let you quit.
Now that they are a big player at their own they are hell like all the others.
I would like to congratulate Free for having a fluent English speaker on your staff.
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Site Excerpt
- City Bois-Colombes
- Region Île-de-France
- Country France