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📋 41 Recent Outage Reports
Internet access just dropped off. Connection is fine but just no Internet. This happens quite often and is completely unacceptable since I wfh.
Il offre de super prix mais quand vous avez un problème, le service à la clientèle est inexistant, j'ai fait affaire avec eux sur une courte période, j'ai parlé avec plusieurs employés qui vous répondent n'importe quoi.
Staff lack communication which is more than likely a symptom of poor management.
Our internet stopped working and the customer service we received should be illegal!
I had similar experience at bell before switching over to Ebox now am not surprised the same frequent outage issue is happening.
They actually make things worse when they escalate it.
They don’t not take anything in consideration that you express and throw you around like a ping-pong ball from one person to another put you on speakerphone and laugh at your troubles you have with your Internet between their colleagues I recommend you do not go with them going on over a week and still my complaint on these regards No one has contacted me back two weeks later called back.
It is hell zone and service unprofessional you do not understand anything they say.
Bell bought them last year and since then, we have been having frequent outages.
Pathetic service.. once picked the phone thereafter all executive were busy and do not call back even after 24 hours..
Not once but twice by two different person. It’s unacceptable !
Their ads on the radio are pushing "low cost fibre" - but this comes at the expense of good/great customer service.
Looking foward for a new internet provider !!
Keep in mind I had been with them for 13 years before this and not once received anything in the form of loyalty.
They lie about their prices never increasing while you are a customer.
Ebox me devait de l'argent, impossible de parler avec quelqu'un de la comptabilité, cela fait 2 fois qu'ils me disent que je vais recevoir un chèque par la poste d'ici 4 à 6 semaines que je n'ai toujours pas reçu, l'option qu'il me reste est la Protection du consommateur. VOUS ETES AVISÉS!
They keep promising things over the phone, agents, or managers, and never doing so. do NOT trust what they say.
I used to like this company before bell bought them over. For now, look elsewhere.
But now they are no better than any other internet company - they are just as scummy, and they are lying, scum-sucking bottom feeders like all the other internet companies.
They have cancelled my account even though I paid in advance very unprofessional. the.
Until recently, eBox service was a huge change from the service provided by the usual criminals. eBox did not rate limit the Quality of Service based on the Class of service, as is common practice for Bell and Videotron (they deny it, but this claim is easily disproved).
Charged me for two months after cancelling -- claim they cannot give refunds outside Quebec or Ontario, and only by cheque.
Absolute worst customer care ever.
No downtime, no billing issue and it's pretty cheap compared to other IPs.
I had Ebox internet for a few years and it was absolutely pure garbage and constantly was dropping at my residence.
awful service. internet does not work fast (I paid for 500Mb, it was barely over 1Mb, and cut several times per hour).
They used to be a trust-worthy, honourable company.
Nine days of runaround, lie after lie and promise after promise, hours and hours on the phone with “tech support. ” Monkeys would have handled the situation more professionally.
It has been 13 weeks now, and still no cheque.
It took a couple of weeks to receive equipment (no charge for first 12 mos) and schedule installation appointment. (Also free) Installer was a few minutes late, did his thing quickly and within minutes my internet was up and running. The speed (43. 93 mps) and quality is a vast improvement over Virgin. And the price is less!
What was is no more... eBox is a company I truly loved to support.
Even though their rates for their plans have DECREASED since I became a customer, and they won't even offer me the unlimited plan they offer new customers, I am paying more than a new customer and they still REFUSE TO HONOUR THE TERMS OF THEIR OWN COMMITMENT!!!!
After losing a corporate client that I worked MONTHS to get (thousands of dollars lost), having to return money for a class that my partner was to teach, and being without internet for nine days, EBOX just informed me that they will deduct $15 from my next bill!
I switched to a different provider and the issue was solved immediately.
The first time you call Service seems good the second time you call once your account is established.
Sorry eBox, the love affair is over.
I called several times, each time they forced me to spent hours making all types of tests, it never worked. finally, they cut all and charged my credit card anyway.
Hard to reconnect to get any slow internet.
Just had Ebox installed today (in Niagara) and I'm extremely happy so far.
One person will be extremely helpful, tell me that they requested a Rogers technician call us back, and then 20 minutes later, another Ebox employee calls with no information, has no idea what's going on, and seems extremely confused.
When I called for service I was advised that I was caller 175 or 120.
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Jun 09, 2025, 07:16 PMA user from Canada reported a problem with Ebox : login
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Alternative Sites like Ebox.ca
Site Excerpt
fr-CA - City Montreal
- Region Quebec
- Country Canada