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The item arrived the following day after ordering which I was very pleasantly surprised about.
The jeans were delivered very quickly, and when one pair were not what I was expecting the refund was issued, no quibbles.
Jeans bought were of a much lower quality than how they seemed to appear on images on the site, the quality of the jeans was actually more comparable to something from Boohooman (wherein the clothes are usually way cheaper, often discounted and hence lower quality) but these guys are selling each of these jeans for £50 definatley not worth it at that price.
And what great denim, the jeans are so comfortable, great quality and fit me like a glove, and such a great price too, I'm definitely going to be ordering more soon! Thank you DNM LAB!
Absolutely brilliant customer service and I will be definitely ordering again!
I will definitely order more.
I ordered 2 pairs of jeans for £20 on sale and they are comfy and worth it, but you can't send them back, you can only exchange them.
Sarah was the very friendly & helpful associate I dealt with, she arranged for a replacement pair of Jeans to be sent out, this was a Friday & I still received the replacement goods the following day on the Saturday so again, really impressed by how efficient and easy the whole process was.
They are still alright I would just rather have had a refund.
Ordered 3 pairs on a whim and because of the quality and fit I ordered 2 more pairs.
Every single one fit perfectly and are the best fitting jeans I’ve ever had!
Great quality product, fit and price.
The Helsinki jeans are easily the best pair I’ve ever owned.
One pair was faulty and the other spot on.
The jeans fitted nicely and has a nice colour.
My son ordered to wear for his 18th birthday on Sunday and has plans the Saturday, item sent via DPD who claim their usual nonsense of “no access” when me and my son were in ALL day.
I explained my issues to their customer services via email but they refused to ackowledge fault with the jeans because apparently they are their highest selling line and theres no way there could be an inssue with them, also they refused to provide return postage costs either.
Easy to know when it's comes and the product is covered well.
Their approach to the customer journey and looking after their customer when mistakes happen is inspiring.
After placing my order one day, it arrived the next.
Bought a couple of pair of jeans from this website for the first time as I liked the look of them.
Emailed in and mentioned the fault to customer services, got an email back off a lovely girl called Sarah who apologised for the fault, confirm my address and Jean size and has sent another pair out free of charge within 24 hours of my emailing!!
I contacted them straight away and soon received a reply apologising, explaining it had been an error on their part and that the other ordered items would be with me the following day.
Have logged a complaint with DPD but in general avoid companies that use DPD and this was not next day delivery service.
Would recommend these jeans 10/10.
Its rare you get fantastic customer service like this nowadays, hence leaving a 5* review. Thank you.
They also looked significantly different to the images on the site, the jeans on the photos had a different colour wash and lots more distress threads.
At 6ft 4 - 36L are the ideal fit for me and the length fits properly!
I was very grateful that I didn't have to arrange an exchange as this can sometimes be difficult working full time, so I do appreciate the offer of sending out the replacement for me without any further intervention from myself.
A great example of brilliant customer service. as such, I ordered some more jeans (which are of great quality) and the postage was comp. THNAK YOU!
The item did have a few defects with the stitching, however, the the service & turnaround I received after reaching out to customer services was outstanding.
Had an issue with a pair of jeans that I bought from DNM Lab, emailed them to explain and was offered a replacement jeans and a t-shirt as an extra.
I received a package from the next day, which only included one hoodie and one jogging bottom.
Great company and quality clothes.
Quick delivery, easy to order.
It was made so easy for me so I really appreciated it.
Have ordered hoodies joggers and many jeans,so many good styles.
I wanted to send a pair back because I wasn't 100% on them, but I guess Im stuck with them.
True to their word, the missing items arrived today with a few extras by way of apology.
Please dnmlab let us have a refund.
en