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problems reported in the last 24 hours
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📋 42 Recent Outage Reports
I can't transfer money via online banking. Yesterday and today.
App says it’s down due to Maintenance
This is the worst Bank ever dealing its customers based on ethnicity and nationality. if they see you are a foreigner its employees behaviors will change automatically.
They gave me a phone number, but the automated bot doesn’t understand anything and I can’t get through to a human on the phone.
I would like to share my experience with their HR team.
I didn’t get any information about this requirement in advance.
I am on a holiday, and had to change my credit card limit to take the rental car.
The staff are very interested when large amounts of money appear on the account (two personal phone calls asking about my intentions for the cash) but when they learn that the money will be moved on, then we get an interview with one of the new, clueless advisors who is more interested in moving us on so he can disappoint his next client.
I believe Commerzbank is lucky to have her.
It is impossible to find a phone number for the branch, let alone an email address of a person to contact.
Their inability to change my limit cost me few hundred euros due to a unnecessary rebooking.
They are not helping us and if you get one transfer from even from EU zone,they will block the account and hold the money.
I can't take my money on time; I can not even send money on the weekends; there is no English customer support; it is a super slow and old-age app, and Phototan is everywhere.
The online supporters are rude.
Someone in the bank has set my account to be a business account instead of a private account which is their mistake, so I need to get that changed.
Frees are extreme; customer support is rude, especially if you don't know German.
Well spoiler alert, I started the live chat 30 mins ago and there is still not one single answer.
The shining beacon of customer service excellence... if excellence were defined by rudeness, condescension, and a steadfast commitment to making you regret ever reaching out.
Commerzbank has the worst set up I have dealt with.
Went to the offices at the Rossmarkt in Frankfurt.
The staff at the Ingolstadt branch was great with my banking needs.
I also tried reaching out via other methods (chat, email) but those were not helpful either.
The staff in the banks branch can’t help me they told me I can get help on the app, but the app doesn’t work on my phone.
There is no sound advice, there is no accountability, there is no professionalism.
They take the time to explain everything clearly and are always willing to help with any questions or concerns.
Secondly they will close your account without any reason whenever they want.
I had an extremely frustrating experience with this bank. everything is so complicated!
Customer service at your main branch in Munich, Promenadenplatz is insultingly poor.
Whenever I reached out for assistance, the response time was ridiculously slow, if I received any response at all.
This is the worst service I have ever had.
The man has the determination of a toddler refusing vegetables. When I politely (! ) pointed out his rudeness, he took it to a new level: rudely denying that he was rude. The irony!
I’m currently sat next to my phone, it’s been on hold for 22 minutes and still no humans have answered just an automated bot who doesn’t understand anything.
They told me kontoservice is a termination and I said that there 2 different things) well it was funny.
Bad customer service.
I totally loved the service provided by Lea Gehike in Oldenburg branch.
As a salary holder at a bank, I've often found myself in terrible conditions thanks to Commerzbank.
The customer support said they could not raise my limit for a few hundred euros because they need to verify my passport and I need to visit local branch.
We can never speak to someone in English we have completed all the forms necessary and they have even sent us a mail saying sorry to lose you we’ve tried hard to keep you.
This bank is a digital nightmare and the ppl working there not ready to deal with clients face to face.
I have dealt with many banks, financial institutions and others.
I have been banking with Commerzbank (or its predecessor) for over 40 years, but they appear not to want to have contact with customers.
Then you try to reach out to them, they reject you.
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‼️ Outages Happening Right Now
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May 18, 2025, 08:02 AMA user from Germany reported a problem with Commerzbank : app
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May 17, 2025, 05:16 PMA user from Spain reported a problem with Commerzbank : website
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Mar 24, 2025, 11:26 AMA user from Switzerland reported a problem with Commerzbank : app
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Site Excerpt
de - City Frankfurt am Main
- Region Hesse
- Country Germany