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📋 40 Recent Outage Reports
Students taking the test at the same date/time receive different questions.
Is like they haven't even tried to use their website and portal as an actual user.
He has opened a ticket at least 10 times with College Board Customer Care and has only received pre-filled answers.
Set up for the May testing the counselor was able to wave the fee since the first exam never happened. Exam just came back.
Confusion. Language barriers. Poor IT. Bad communication. Money grubbing.
Called to check on the status of a request I sent 2 weeks ago since it says their turnaround time is 2 weeks.
Almost half of the $68 registration fee.
I didn't know that my daughter would take the test through her school.
Extremely frustrated that "customer service" cannot deviate from their script and give you actual reasonable answers to one's request and issues with their system.
I called to move my student to the next date that works in our schedule and they are charging me the late fee!!!!!
My child signed up for March test date and couldn't take it because he didn't have his password.
As far as I know, no test scores have been sent, after three faxes, about ten phone calls, and several attempts to reset the online account.
Then the manager told me he would not change the location, he has no idea why the site closed, and nobody higher than him would want to talk to me.
We have called customer support several times, each time receiving a different answer and being put on hold for 30+ minuetes.
It has been almost 6 months and my name has still not been changed.
I need to access my SAT scores for college.
I wanted to cancel the date that we registered for in December.
So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account.
The agent I called for help wouldn't help me at all just said you need to get a device with this type of software.
Also for students that are applying to colleges, run the risk of not even getting accepted pending that their scores will take about 30 days to be received by the college if they took a test before 2018, which accounts for all the students going to graduate and doctorate school.
Then to say that it takes 15 days to simply send out the scores is outrageous!
It stinks that this is the only way for kids to access the SAT - through a "non-profit" that seems anything but.
"Standardized Test" means that everyone has the chance to answer the exact same questions and students are evaluated on the exact same material.
Instead of saying "we never received it, please submit your request again".
I forgot my password to my account because I made my College Board account 4 years ago.
I underwent a legal name change and requested my name to be changed in order to send my scores to my college, which only has record of my new name.
They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund.
Parents should allow their own kids to set up accounts as it is easier to link it to school emails so schools have access.
I was trying to print off my son's addmissions ticket.
Software is Windows/Chrome dependent.
The SAT test is no longer a standardized test.
When I emailed them about the high fee and asked why we couldn't reschedule without cancelling and re-registering, they simply replied with a lengthy explanation of what the exam fees cover.
I would give a 0 if possible!
The college board refunded our money 2 days before the test.
Just another business trying to squeeze as much money out of people as they can.
I am a college student who took 2 AP exams in high school and received my scores for them on college board.
I know it's the holidays so I was just curious if I could expect a delay.
Educators: please do not subject your students to this group.
Collegeboard helped me with my educational future.
I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other.
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