Is Castletrust Down?
Are you having issues? Provide feedback to Castletrust by selecting the option you are having issues with.
problems reported in the last 24 hours
🛠️ how to resolve castletrust.co.uk down or outage issues
If Castletrust.co.uk is UP for us but you cannot access it, try these solutions:
- Do a full Browser refresh of the site holding down CTRL + F5 keys at the same time on your browser
- Clear Your browser Cookies and Cache
- Fix DNS problems by Clearing your local DNS cache
Contact directly for Support
📋 40 Recent Outage Reports
In the meantime i have my ISA contribution sitting god knows where! Tres disappointed.
On this most recent occasion, I reported it on 30th September but almost 2 months later I am left with the same issue which I have raised as a complaint, ( this is because the normal customer service was ineffective).
Cash ISA to Cash ISA transfers must take place within 15 business days of the transfer instruction being received by the new ISA manager, unless the investor stipulates that the 15 days starts on a later date. 1.
I am now nervous that I have invested in a useless account.
Error after logging onto account - 2nd time that I have experienced an issue in 7 months, where after logging in successfully, an error message is displayed and I have no access to my account information .
I am in the process of transferring an existing isa to them.
I had a 2 year fixed bond with them but decided to close it after the term as the rates were not as good as elsewhere.
CTB seemingly believe that they can take 9 working days to send the transfer request rather than the maximum of 5 days specified in point 1 above. “As the transfer was complete electronically there is no postal timescale.
I applied online and had to wait for account details by POST, then phone them for a transfer form which arrived a week later.
I have been saving with Castle Trust for around 8 years now.
Ryan and Anna were an absolute pleasure to work with enabling us to drawdown a loan against tight timescales during a very busy festive period.
Same yesterday when my password needed resetting.
I look forward to working with them again soon.
Not really happy they decided to become a bank as the interest rates have declined, but still reasonably competative and have just opened another ISA to continue our partnership.
The TISA guidelines show that 2 days are allowed irrespective of whether the transfer request and funds are sent by post or electronically.
Their website is easy to navigate, easy to transfer from matured account to a new account.
Messaging never works, just get errors.
Making a 75 year old pensioner with health problems homeless who couldn’t sell his house to pay your bridging loan because of the pandemic and his health issues.
Client called on completion very happy! Congratulating us all!
Utterly disgraceful treatment of a pensioner, hopefully the media will pick up on this and Castle Trust’s complete lack of humanity.
For a GOOD Interest rate & your money Protected by the FSCS Scheme, I'd Recommend this Bank.
We do not send letters (despite me pointing out I have one from them)!
You send out a request for me to answer yet no one acknowledges a reply after over 48 working hours.
If I still wanted an account I'd have to apply again! How polite.
This weekend is the end of one financial year and the start of another.
This document provides a detailed breakdown of how their members should process cash ISA transfers and how many days each step should take. “Interest on the transferred funds should be backdated either to the date on the cheque, inclusive, or to the date which represents ‘day 16’ of the transfer process, inclusive – whichever is earlier. “…TISA have agreed that from 2017 a minimum of 80% of transfers will be carried out within 7 working days. “… the transfer is completed within 15 working days.
Forunatley nothing has arrived.
They have just emailed me an isa transfer form to fill in.
I requested a letter again but the won't send one!
The absolute plus point was that I actually received all money + interest on the day the account was set to mature - approx 8am to my nominated account.
Castle Trust went through with the repossession and didn’t allow him time to go through with the sale even though an offer has been agreed to buy the house.
Trying to login is extremely tiresome, why is there no digital back up system where i can reset my username or password.
Update ** To be fair after seeing this report, Castle Trust have apologised and addressed this issue promptly and effectively.
Well done Castle Trust Bank.
Compared to certain other places that can hold the money (with no further interest being accrued) for up to 5 working days(! ) this is like being in the 21st century...
I recently opened an account with Castle Trust Bank, I've had NO problems at all, they sent me a Welcome Pack in the post with T&Cs, Op Instructions and also a FSCS Sheet.
I was copied into every email from Castle Trust Solicitors and along with the clients Solicitors, I was able to act between them to speed up legal requirements with documents and explanation on how the case was structured.
I very much look forward to working with him again in the near future.
After the 14day funding window, they sent me a Statement telling me how much was in my a/c as promised.
Not offered any options other than pay or we will take you to court and you will lose your house.
Castletrust not working? Report a problem you're having
‼️ Outages Happening Right Now
-
Apr 02, 2025, 12:03 PMA user from United Kingdom reported a problem with Castletrust : login
-
checked 11 minutes ago
-
checked 26 minutes ago
-
checked 27 minutes ago
-
checked 28 minutes ago
-
checked 33 minutes ago
-
checked 37 minutes ago
-
checked 43 minutes ago
Alternative Sites like Castletrust.co.uk
Site Excerpt
en