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📋 40 Recent Outage Reports
Your customer service is appalling.
As an elderly customer I need to know there is someone who will provide heating and other help when necessary - British Gas does this.
Given plenty of opportunities to reschedule the boiler service.
I am so sorry I have forgotten his name, a very pleasant experience for me. Thank you.
Urgent call out for an elderly and very vulnerable couple who need reliable heating.
Engineer called to say he could come a little earlier if convenient, so that was good.
Rang before arrival and showed ID at the door.
As always Engineers did an excellent job.
Customers are given a bandwidth for him/her to arrive but frustratingly it very seldom occurs for the given time.
Electric smart meter now defunct.
Despite numerous promises and many complaints i still had to spend another hour on the phone today to get my power back on.
I also like being able to send meter readings via a Smart Meter.
Dean, our BG engineer, was very attentive, listening to the issue and previous BG visits.
It’s all done by text messaging - even changing the time on the day which is extremely poor.
The engineer was really helpful and clear.
I had received a quote a couple of month prior by David who took his time to go through what was needed and how we would achieve it and the quote was honoured 2 months later.
I had a boiler repair.
Have had a smart meter fitted by Joshua Goodyear and trainee.
The young man who cans to review the smart meter and in particular the device which informs me appeared to be competent.
Dean also checked that the battery on the carbon monoxide dectector was operable, without being asked.
Gas smart meter hasn’t worked for over 8 months.
I can't fault the service, and the Engineer was friendly, gave me good advice and made sure everything was working perfectly before he left.
The engineer kept me updated upon his arrival.
Chap visited 3 times and couldn't mend the fault.
My boiler stopped working within less than a week hot water and heater where restored.
The engineer was efficient and had the time to talk about my system, he gave me some advice on a better place to put my CO detector.
In his view the meter needed re calibrating , was unable to do this, took the device away and left me not knowing whether the smart meter works or not… and was unable to make an appointment to rectify any of this .
Then another engineer, James, sorted the issue straight away.
Dean brought booties to wear over his shoes. Very appropriate.
This had taken a long while to set up as the previous engineer that arrived didn't think that I could keep the Economy 7 tariff, so the job was not completed.
Service completed fine, with no problems but he was unable to get my 'new' smart monitor to show the info off my 'new' smart meters.
Regardless, he held the line and when through the advice given was exactly what got the boiler working again.
Both Mike and Mike came to install and move my boiler into a new location I was informed at each step.
Contact with an advisor wasn't quick but once connected the questions were answered.
My annual boiler service, received a text and a phone call from the Engineer to confirm arrival time which was his first call of the day and great for me.
No fault found, but advised what do if fails again.
They were both kind and helpful.
Excellent service and good value for money.
I have spent over 12 hours on web caht and the phone just to organise a new smart meter to be fitted on the day National Grid relocated my incoming supply.
I feel better now but I don’t suppose anybody cares!
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