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📋 40 Recent Outage Reports
I had a great experience with customer service, not only kind but professional as well.
I've definitely noticed a difference with my broadband speed and I'm getting the speed that I opted for.
Also the internet is awesome speeds are there a connection is stable.
They went above and beyond ironing out the issues with our broadband switchover.
The whole day wasted sitting at home and of course no information that no one would show up.
Friendly customer service.
Beebu have been amazing helping sort out a record issue with CityFibre, delaying our install.
I had an appointment for installation but no one bothered to show up on the agreed date.
It has taken almost 2 months but with perseverance and determination, they got there in the end, service fully installed and up and running now!
I was sent the hub a bit late but I don't expect instant perfection, just a solid service over time.
I am now connected and my download and upload speeds are incredible.
You can reach out via email, initiate a new thread on their website portal, call them, chat with them, or even contact them through WhatsApp.
Quick instructions fast sign up process.
I had an issue with an invoice today, and it was resolved in under five minutes.
Virgin, kept informed all through the process.
The customer service was great though, I cannot fault that, thank you Annie (and the guy I spoke to the following evening whose name escapes me).
Although there were initial issues with connecting, the service was good.
Not once did I feel like I was ignored or passed along, brilliant is an understatement!
Thank you BeeBu and MS3 for restoring my faith in Internet providers in Hull. 1 slight negative, UPS delayed the delivery of my router.. totally not BeeBu's fault but did delay my connection..
Internet with 950+mps straight away.
And more importantly I am getting the speeds promised.
I got my problem sorted as soon as possible and also they keep track on how the service is going even though its already been fixed.
Customer service answer the phone promptly.
The following day after many emails I chatted to Phil in customer services who changed my password and then lift off and am now fully connected.
Their customer service is top-notch and easily accessible.
The Customer Service Team at Beebu Portsmouth, Annie, Pete and Adam are what make Beebu brilliant.
My situation was definitely an abnormal and tiresome one that I'msure caused the guys a lot of stress, but the team managed to get me sorted throughout the process and put up with my constant contact.
The only reason I've left off a star is because I didn't get my service on the day it was due to begin, due to a glitch, otherwise I feel like it would have been flawless.
They kept us fully informed and always called back when they promised.
I am very happy with Beebu customer service.
What a fantastic company.
Was going to transfer to them but it seemed a bit of a hassle for the date I needed, then they proceeded to ghost call me 10 times in the next couple of days, dropping the call every time I answered!
A really nice touch was giving me a call a few days after my install to make sure all the teething problems were resolved and I was happy.
The Hub was delivered in plenty of time and the engineer was very prompt.
Special mention to Pete who has dealt with my account personally and his customer service is beyond helpful.
He was very friendly and efficient and tidied up after himself.
MS3 came and connected by Internet exactly on time and done within an hour.
The customer support from Pete and Annie was absolutely fantastic.
Changed it within a flash. Highly recommend.
I chatted with Annie today for some account issues and she was very patient explaining everything to me very clearly.
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May 14, 2025, 08:57 AMA user from United Kingdom reported a problem with Beebu : network issues
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