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📋 40 Recent Outage Reports
I rang following day & spoke to Hazel who was really helpful making sure I would get the 25% discount with a refund into my account. Thank you very much!
I will recommend your company in future.
Friendly, efficient, answered all my queries smoothly, without fuss.
I have now purchased three beds from here and continue to be pleased with quality and price.
Ahsan dealt with my order.
Service has been brilliant from start to finish.
I rang and spoke to Malik who was really helpful and professional, we arrange for an alternative mattress to be delivered and the original 1 taken away.
So far quite disappointed with the service… Ordered a bed 3 weeks ago, was advised of a delivery time slot yesterday for delivery today just to be emailed a few hours later to say my delivery won’t be coming but they couldn’t give a revised date.
Had a small problem with the delivery because of the supplier.
The delivery was great, communication of when it was going to be delivered etc was spot on and delivery driver was lovely too. 10/10 would recommend.
Although I had trouble paying through the website I later spoke with Malik in the sales team and he could not have been more helpful. so 4 stars for overall experience but 5 stars for Malik.
So far the support in contacting them about this has been okay, can’t fault that.
Best customer service I have ever received.
Spoke with Muneeb who was so calm, polite and helpful.
I incorrectly thought my bed had come with wrong mattress.
Customer service was good and admit that mattress was faulty, they are going to exchange a mattress of a better quality now. great customer service and delivery, poor quality of some providers (hence 4 instead of 5 stars).
It was the last day to take advantage of the 25% voucher discount but I input it wrongly so at the check out was not applied.
Great and easy to navigate website to place my order online.
Ordered a bed which was totally the wrong order.
I understand there being issues but i would have thought in the 3 weeks between me ordering and receiving a time slot for delivery that they for 1. would have known there was a supplier issue and 2. not given me a time slot for delivery and instead told me that it’s not estimated to come on the date i was given.
But honestly, so understanding.
I had taken down and sold my old bed so I was sleeping on the floor so I decided to call the helpline number to resolve my issue.
The assistant helped me massively.
That was the quickest customer service/feedback I have ever received, I’m a happy and satisfied customer.
Also offered a much earlier than I expected delivery date.
Dawood was fantastic with his customer service.
He dealt with me in a friendly approach and sorted out my question and query in a minute!
I made a mistake and ordered the wrong size, and he exchanged it for me, and wavered the collection fee and the difference in price.
I have just received a Pocket 3000 Spring Orthopaedic Mattress.
After talking to Clare she helped resolve my issue and my bed arrived a few days later.
Malik was extremely helpful over the phone when we had an issue with our bed, my wife got confused by images on the website and ordered the wrong one.
Barely 20 minutes later he called me back regarding my order and also sent a confirmation email to me.
I had a great experience with Malik.
Dawood was so helpful in getting the delivery date changed and sorted for me as I am a teacher working in a school so needed it delivering when I was at home.
He was very courteous and must helpful.
Was problem on line but called the office and got someone with the name Malik to help me pick the right product and set up the payment.
Within minutes he resolved my problem and my order was duly amended.
He was patient, and attentive to my needs, he took the time to explain the best mattress option for my medical condition and ensured that the delivery driver would accommodate my needs.
Contacted about this as i’d already waited 3 weeks just to be told that they have a supplier issue and can take ANOTHER 4-5 weeks to come.
He resolved the problems without any fuss, no issues.
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