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📋 44 Recent Outage Reports
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Booking 4 one way tickets from Berlin to Cologne 15th Sept 2023 and ok up to and including payment but then next stage states system failure ... have tried 4 times...please what is happening ?
Cannot connect on the phone or computer to my Deutsche Bahn account to order tickets
Dear customer, at the moment our booking engine is used by too many users at the same time. Please try again later. Thank you for your kind understanding.
Man muss das Ticket vor dem 10. eines Monats kündigen, sonst wird man gezwungen, für den nächsten Monat zu zahlen – selbst wenn man das Ticket nicht mehr benötigt! Ich wollte am 12.
Big companies (DB and Universum inkasso) band together using unclear terms to take advantage of ordinary consumers, DB really played a clever trick.
Today miraculously there were no delays, but the overcrowded RG trains, WHICH ALWAYS HAPPEN ON WEEKENDS is shameful.
After three attempts on the phone and a wait of 45 minutes on an average, I manage to speak to a representative.
2025 is here but DB is most likely somewhere in 1980s.
As always there is a "problem", took the train from NL, only to reach Dusseldorf where DB "realized" that there are rail works and the train cannot go further (do your maintenance works pop spontaneously??? ). Thanks!
Fire everyone in management.
So at a random station they start to kick people with valid train tickets off of the train.
Februar kündigen, aber sie haben es abgelehnt und mich gezwungen, für März zu zahlen.
No solution to the problem and it is even strange that the passenger wants to know his further route.
The train, instead of making up for the delay on the route (30 min), was delayed by an additional 1. 5 hours.
I wanted to book a journey from germany to poland 3 weeks in advance.
One star is too much for that.
Having paid for and reserved a first class seat, I spent 4 hours standing between carriages between Berlin and Frankfurt.
Every single train that touched German ground was delayed, stopped early, cancelled or experienced some sort of problems.
I had to switch trains multiple times with a 4-5 minute interval between each train, so I had to run a couple times from a track to the other because the trains were often a few minutes late. It was nightmarish. 2 stars instead of 1 because I eventually managed to make all the connections and get to destination, but that was really my merit.
Other time i used them i was delayed about 2,5 hours.
Sie haben meine Situation ignoriert und mich trotzdem zur Zahlung für einen weiteren Monat gezwungen.
Train announcements only in German, so figure out..
If this is how customer service is supposed to look like, then conductors are unnecessary.
Waited for 25 minutes (2,5x longer then my "estimated" waiting time just to receive no info whatssoever about my inquiry.
Ich habe den Kundenservice kontaktiert und erklärt, dass ich Ende Februar Deutschland verlasse, aber es war ihnen völlig egal.
And according to the new laws, as the owner of the Deutschlandticket I will receive a refund of €1. 50 if I arrive 60 minutes later than planned.
If you can’t deliver what you promise, then don’t promise!
For all the hype about German efficiency, DB must be their most shameful example of the opposite.
Last winter DB provided the probe DB card service. 20 days before the expiration day, I cancelled it and got the confirmation.
Today I just figured out cancellation minimal 3 weeks before deadline (even the probe DB card is short time), from some very minor website terms.
In whatever direction you go.
the worst moving company in the world, nothing worse can happen to you. they offer you a train connection, you buy a ticket.
DB must be the model of designed incompetence.
Basically, I could take any other train those days, but I had to come up with a different itinerary searching on their website.
I was inside the train for two hours no moving anywhere.
I purchased deutche ticket for what?
The entire management should be fired.
Worst railway operator I've ever seen.
The thing is there is pouring rain outside and no one is working under pouring rain.
I know I should expect the worst when getting on any form of public transportation in Germany but seriously the incompetency of ICE takes the cake.
Just because a level of qualifications of it’s former management was too low to be able to handle this problem.
Started getting emails of "cancellations" and "travel schedule no longer possible" a couple weeks before the trip.
This train now had 3000 passengers and could not function.
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Jun 18, 2025, 02:13 PMA user from Switzerland reported a problem with Bahn : website
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Site Excerpt
de - City Frankfurt am Main
- Region Hesse
- Country Germany