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📋 40 Recent Outage Reports
Happy to rent out properties to drug addicts who party night after night with loud music night after night while openly taking drugs.
I’ve also been passed back and forth between the housing association and the local council, with neither offering any concrete help or solutions.
Can never feel relaxed at home due to constantly nagged for other peoples problems that they cause or the fact all they want is all your money no matter the circumstances.
Some issues still outstanding they fail their own policies eventually I had no option then to contact my local MP, a Solicitor and now The Housing Ombudsman to receive what should have been a straightforward resolution.
Where do I start ? such an unprofessional company they have never given my family support and they have the time to answer calls and emails when it’s to do with money and rent but never available when there’s a problem or emergency I will definitely not ever recommend this company I’ve lived there 5 months and have had nothing but trouble and can’t even feel safe in my own home !!!
Lack of knowledge or training in special needs/ mental health/disabilities.
Repairs carried out on numerous occasions with the contractors not following health & safety requirements, lack of respect while attending & jobs that do finally get booked are done automatically by a system when it’s not convenient (even on plenty of occasions I have stated the availability however they do not care.
I would steer people away from using this company as much as possible.
Ive just been informed by “Melissa” that bricklayers cannot do repointing/mortar.
Hi. just left my 94yr old mother who was in distress because her hot kitchen lever tap would not stop trickling water even tho it was in the off position. as she cant stand for too long off her walker she cant stand too long at the sink. i was concerned that if she uses the hot water and has an accident. she could scolding herself. i got it touch with aster and was told they could not get anyone out till the 20th of jan. disgusting and disgraceful aster. you ought to be ashamed of yourselfs treating a 94yr like this. 2 wk wait. if theres any damaged to your property. then thats on you.
Currently pinning tiles that were put up on 250 houses without pins.
We’re had issues with drains that still haven’t been properly resolved, and electrics go off when we turn our bathroom fan on.
I moved into my property with high hopes, but my experience with Aster Group has been nothing short of disappointing and distressing.
Aster group are very pushy with demanding money on purchasing a shared ownership home and putting threats of you’ll lose the property if you don’t pay up even when funds are taking a few days to be withdrawn from the bank.
No emergency teams to support disrepair or major repairs tasks.
We neighboured an Aster property for over twenty years.
I know Blackmore vale give guys marsh prisoners jobs in the community they should have skilled workman building houses .
Hi,I am a tenant of Aster living in North Baddesley.
Too many homes being 'managed' , care more about making money than tenants happiness.
We’ve had our car scratched, they park in our space, our daughter is afraid to play out and they stay out late in their garden and we cant sleep with the windows open.
Despite this, the housing association has been unresponsive and ineffective in resolving the situation.
All they want is money, money and more money. No support!
Awful communication especially very abrupt and no care about tenants feelings or understanding they have difficulties in life.
I am grateful to start my shared ownership with them.
These neighbours above us have caused us issues for months with verbal abuse at our front door, blaming us for things we didn't do at out door or via messages, making false police reports of child abuse which is malicious and wasting police time.
Cross communication appalling I have been banned from contacting certain members of staff now.
It took their Principle Surveyor to sort it out.
They dont liaise with one another, read your portal or bother to look at the history.
The whole insulation is wet / damp mouldy .
If i could leave 0 stars i would. this company is all about profit and not customer focused. i have a shared ownership property,with fees of £200 per month. just had a bill for £1000. 00 to paint internal walls . it worked out to £700 to paint 1 wall and banister, £170 was also added for admin fee.
Great Job lads many thanks.
I have suffered countless ongoing repairs in what is supposed to be a ‘HOME’ and a safe place to live and be provided a service.
Just don’t do it , run a mile don’t buy a persimmons home my whole roof is leaking for a long time been getting small jobs done for 2 years .
Only positive thing i could say is there is a wonderful lady called Sarah who works there.
As a private owner, there are no agencies who will fight your corner.
The receptionist took the call and said I would be contacted soon.
I have actually been left with no choice but to refuse any further works / repairs which pay rent for (for a service) due to it attracting another resident on the day trying to get the housing officers number & have had incidents with this person with I have had to report to the police for mine & my sons safety.
I have had numerous repairs undertaken by Aster,all excellent.
Half an hour later received a call from them informing me repairs would be done that afternoon.
Ive been an escalated complaint with them on multiple occasions due to the incompetency of advisors and call centre staff.
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