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📋 40 Recent Outage Reports
Mandy's professionalism, knowledge, and patience is greatly appreciated and, I'm confident that when I need help in the future, Mandy will be available to assist me.
Great service and Mandy is a credit to the Arden staff!
As a first-time Distance Learner, I was immediately put at ease and made to feel welcome by Mandy, who promptly assisted with my query.
She stayed with me until I understood where I could find the items that I was looking for.
Whether it was answering my questions, clarifying key details, or providing reassurance during stressful moments, Wendy went above and beyond to help me succeed.
He has patience with clients and he does his best to try to help solve issues for customers.
She is always ready to go the extra mile to give the support needed, while she is also prompt and competent in what she is doing.
The staff at IT Student support especially are very helpful.
Tina Solanca is an extraordinary Student Support Team member!
Antionette Dodd was very helpful she went over an beyond to help me with sorting out my re enrolment and then we realised I needed to put Microsoft back on my phone as it was on my old phone.
I am confident in moving forward that if I am struggling, not understanding or overwhelmed, I can call and I will be listened to and assisted with my problems.
Scarlett helped me with my externual and also showed me how to get in touch with 2 or more things.
I started my university career with Arden having seen their advert on the TV at the end of 2020.
So I would like to take this moment to thank him for the outstanding support he provided.
I can't say the same for the OnTrack Support from whom I am yet to receive a reply for 5 days now, however my review is for the support I received from Eoghan.
After a quick response everything was resolved in a timely manner.
My experience at Arden University Leeds so far has been excellent.
Many students have been waiting for overdue assessment grades with a lack of communication, this has been ongoing.
The advice and guidance they provided made sure I achieved my full potential.
Thanks to her support, I was able to complete my first assessment successfully, and I truly appreciate her dedication to student success.
I have stayed home for 1 and a half months and I need need to start again.
I went through a agent did everything that needed to be done to enroll on the 17th Feb 2025 I got sent out a unconditional offer along with other stuff..
Had a few issues with my online module and spoke to mandy at Arden !
Scarlet at IT Student Support was pleasant over the phone he listened attentively showed empathy and was eager to guide me in the right direction.
If you are planning on a distance learning course please choose somewhere else as this has been appalling, and not the first lack of organisation and incompetent IT systems that I have witnessed at this university.
We have been told due to a technical issue provisional results have been delayed.
Mandy was excellent with my enquiries and had time to help me, showed kindness and patience throughout the call.
Today is suppose to be another day for students to receive results, however till now we have no correspondence confirming if we will receive our results today.
She was very patient with me considering that there was a few people waiting for her...
He has lifted the heavyweight I was carrying and now I feel light.
We were meant to receive this on Monday 17th February 2025.
I applied for a short term extension and was very stressed about this, Mandy Solanki advised with my submission for a short term extension and was very quick to respond to me emails.
From the very start, he listened attentively to my concerns, clearly explained the steps being taken, and kept me informed throughout the entire process.
I would like to extend my heartfelt gratitude to Wendy Lo for her incredible support in helping me pass my first assessment at Arden University.
From the beginning, Wendy has been extremely patient, encouraging, and knowledgeable, guiding me through the process with clear explanations and practical advice.
I have submitted my dissertation since Monday 20th January 2025 and was informed provisional grades will be released within 20 working days (4 weeks), Unfortunately this has not been the case.
She was brilliant and so helpful and provided solutions to the issues that had occurred.
As an undergraduate distance learning student, it was not going to be easy.
Coming to the end of my Masters with them, I have seen implementations made over the years and this proves they listen to the students and make sure any mistakes or errors are corrected.
I have referred my family and friends to Arden University Leeds for its learning facilities and high academic standards.
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