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📋 48 Recent Outage Reports
I can’t opine the Air NZ APP JUST SAYS RETRY ??
I see a number of people complaining the app has stopped working. Same for me for a couple of days now. I’m running iOS 16.6 on an iPhone 12. Will I be able to use the app for my flights next week?
My app keeps saying retry when I trying to see my upcoming flights
App has been down for 15+ hours - no bookings or checkin ability
Unable to sign in to myairnz from Berry NSW, Australia .
booking system wont process booking
This page isn’t working auth.airnewzealand.co.nz is currently unable to handle this request. HTTP ERROR 500
having an error message saying the website is temporarily unavailable, and service unavailable on another page
Flying domestically with Air NZ is a joke - constant cancelled flights or delays, inaccurate information in their flight app - staff are friendly and helpful but the company is being run awfully.
"that its my job to put these tags on'. then what is AirNZ paying these staff for, if they cant assist a passenger who clearly wanted some assistance. it was the first time I had used a duffel bag and wasnt sure.
The staff did not smile, nor hear why I wanted her help to put the tags and just scolded me in front of other passengers.
On board I was told there was not special meal as I ordered regular meal.
Being a NEW ZEALAND owned aircraft departing from NEW ZEALAND, delayed whole day.
Air New Zealand canceled our tickets for another day because they had overbooked the flight.
Worst airline service ever.
Even European low budget airlines provide better service.
I contacted the airline via live chat and was incredibly impressed by the service I received.
I had asked for a Hindu meal as I have a special diet ( medical reasons) as chick peas, dahl and rice I can eat.
At Sydney Airport before departure, the Air New Zealand customer care team provided us with a voucher for drinks and dinner.
Unfortunately the operator (Air New Zealand) refuses to honour the money I already paid for free seats and is demanding I pay more!
This was implemented for far less disruption than what we receive from Airnz now..
Will say it again but what's the benefit for the customer if we aren't actually being recognised.
I decided to pay a little extra and get a short domestic flight rather than spend 4-5 hours on the bus.
They can't find the payment.
The configuration of business class is terrible with no shelves to put objects such as glass case, unlike business class in other airlines in which I have travelled.
Booked a multi-leg flight through Etihad Airways (legs 1 +2 with Etihad, leg 3 with Air New Zealand). Similar for the return.
I have now had to pay my bank a fee to cary out an investigation into the "missing" funds which could take weeks.
Without any heads up from the airline, I was on the app and noticed that all our seats were changed around.
Had a very important flight booked on the 9/1/24 , checked in via app 24hrs prior and roughly 23 hrs prior to the flight it was delayed for 7hrs and the reason was that they did not have a plane available.
No problem reserving seats free of charge with Etihad.
I don't dear fly regional due the fear of missing connecting flights from the major centers.
I made a $6,350 payment to Air New Zealand.
By chance I checked our upcoming flights on Air NZ app, only to discover our flight Auckland to Hong Kong had been changed by 24 hours, missing our connection to Istanbul.
Then flight cancelled, again without any message, notifications or emails.
We arrived in New Zealand at 12:45 AM, where the airport staff kindly gave us a voucher for a stay at the Novotel, including breakfast.
First our original flight booked they cancelled and only knew when I called because I couldn't reserve seats! Long story short.
Please dont hire such arrogant people who dont have the decency to be nice on Christmas Day.
The in flight entertainment was limited.
I am gluten intolerant and ordered gluten intolerant meal when booking my tickets online.
There was another passenger she was friendly with and served him coffee during the meal.
One request I made was for a coffee during my meal and I was told by this older and same crew member that coffee will only be available after the meal.
5th recognition upgrade not honoured.
They were however still allowing bookings for the original time slot.
The representative efficiently assisted me in rearranging my flight as per my request and provided clear details on how I could access accommodation and other services due to the airline’s cancellation.
We purchased full fare business class tickets 7 months ago and I researched and chose our seats.
There was nothing to do and they couldn't give a refund because we had bought non-refundable tickets - yes we bought non-refundable tickets because we didn't want to change the flight schedule.
I’m not sure this is a legal business practice.
The flight was on time and the plane comfortable enough.
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Site Excerpt
en - City Sydney
- Region New South Wales
- Country Australia