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📋 40 Recent Outage Reports
AirCall needs to step up their game when it comes to service.
I use Aircall for my small business using the call recording feature and text messages for reaching out to clients and prospects.
Thank you, Vera, for your outstanding assistance, and for your support as well. I truly appreciate it.
I like how it intergrates with my CRM as well as the app on my phone that allows me to check and make business calls no matter where I am.
I've been going back-and-forth with their "support" team for 2+ months now, after a duplicate payment.
I used aircall awhile back, and they call connection was horrible.
His expertise and professionalism gave us complete confidence in moving forward, and we truly appreciate his support.
Lines is constantly bad while I have a great internet connection.
However, the thing that impressed me the most has been working with our account manager Xavier Nicholls to get things done.
I have used Aircall in my previous company and brought it to my new company.
Connecting of our existing phone numbers with the support of Aircall was easy.
Completely backwards and I have no idea who thought the new UI would be better than the last one as it is the worst experience I have had using an app ever.
It works well for our team as it is super easy to set up additional mobile numbers for each team member.
Having Aircall as a tool has been a game-changer for me as a sales representative.
Truly horrible customer service.
We are using Aircall for 4 years now and never had any issues with the service.
We can stay in contact with our customers easier than ever and being able to link it to our mobile phones has been a game changer.
It has been smooth sailing since!
I can have five people on a call simultaneously, which is perfect for the work we do in our call center.
I would recommend him without hesitation.
While I initially faced some challenges in getting in touch, I must say that Vera truly stood out.
Really took a step backwards.
I have even recommended it to other businesses to improve their internal processes.
Sales dont want to speak to you after youve onboarded.
I wanted to take a moment to express my gratitude for the support I received.
Setup was done in a few hours for a team of 15 people.
Next thing we know - we have an overdue notice even though our payment details are saved in the dashboard and our 1800 number is not working.
However in order for our staff to be able to answer each others phone calls we had to put everyone in a "Team" which meant that we can all see each other's text messages and would get a notification each time anyone in the Team would get one.
A great addition to our business!
I love how easy it is to use and how it integrated with both Salesforce and Hubspot.
When I asked about what I needed to do to troubleshoot the issue, I was never given any support.
We've been using Aircall for a second year now and this has certainly been the best telephony system that we've had (I've lived through 2 migrations in 3-4 years! ).
Xavier has been super responsive, understanding and going the extra mile when needed to make things work for us.
I've used it at multiple businesses and it has always worked well!
Very easy to rearrange call routing options!
Poor Support - you cannot speak to your Customer Success Manager.
We moved to AirCall from another CTI - We wanted something that integrated with our CRM (SaleForce) We're so happy with AirCall and the transition over.
I emailed the person we had been dealing with at Aircall to tell them we had requested to port the 1800 number but it would take a week or so and what are the next steps to cancel the account. No reply. At all.
My experience with Aircall has been positive since we started working with them 3 years ago.
So anytime we received a MFA code for Docusign or from some other supplier/provider portal, the message wouldn't come through and we would have to call their helpdesk, spend 15 minutes on the phone waiting for them to get someone from the right team and then reissue the MFA code so that we could proceed with our work.
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