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📋 40 Recent Outage Reports
We even managed to have a little chuckle down the phone with each other!
Both operatives went out of their way to identify and fix issues even if it meant running slightly over the allocated time given.
She was very helpful kind and Really understood my problem with signing in she was so patient she was so perfesional to, just like the last phone call they are so kind.
Was delighted and met by a lovely warm welcoming voice on the phone, a woman by the name of Emma.
Two very kind and helpful men, one of whom was Daniel,came to do an inspection in the loft and external walls.
Arrived on time, friendly, clean, tidy and helpful.
And call out workman Rob was kind iam so happy I have my house under abri.
Loves all the new panels on the walls but very disappointed with the new shower 🚿 as it won't do overhead the shower as I have tried shower head setting , nothing works so it the water is straight narrow which very disappointed!!!
Every operative I’ve dealt with has been efficient, friendly and professional.
Always a pleasure when contacting Abri, they are always so helpful and friendly on the phone and get my repairs booked in as soon as possible working around my shift work.
Abri are excellent when it comes to getting any work done thats needed.
Abri always seem to get things fixed as quickly as they can.
Had a plumber called Luca come and repair the kitchen tap which was dripping. He was a lovely gent.
Tried to register on my Abri portal then this lady Raquel was very helpful.
Abri sent their engineer called Kyle to our home to fix a leaky radiator, Kyle was very courteous and polite, one he fixed the leaky radiator he asked if we had any other radiator problems and a temp dial needed replacing, Kyle went and got the part and replaced straight away.
Shawn and Graham fixed a collapsed garden fence recently and were great.
I had the pleasure of speaking to Wendy.
Great service and very much appreciated.
Rung regarding booking a repair and discussing previous repairs, which are due to take place shortly at my family members property.
They are a credit to Abri and have excellent customer service.
Thankyou for a job well done.
Neighbour has not taken bins out for 4 months cats keep bringing rats and mice from their garden Abri still has not done anything I’ve even showed drone footage of there property, they know there’s a problem but when they have turned up they not in or will not answer the door.
Brad, josh and 2 other colleagues, come to put right the wiring to the night stotage heaters, what a sub contractor had installed.
Now they are crystal clear.
Called on Monday, when discovering one of our radiators was leaking.
They were polite, knowledgeable and lovely to have in my home.
Andy the repair man was very polite , helpful and visited at my convenience. As I work.
They were very quick to get a contractor to come to do the job.
Who was eager in assisting me with my inquiry’s and wanting to resolve the issues raised as soon as possible.
He then took measurements.
I spoke to a member of staff on their chat, about some of my windows being foggy, they were really helpful and sent a colleague to inspect my windows, he informed me they were what he called blown.
My radiator stopped working, i booked to have it sorted and Adam was sent to come fix it.
The repair people always arrive on time with a text to say they are on the way and go above and beyond to get the job done even going back out to get the part if it’s not in the van to save booking another appointment.
They also did an external repair.
The contractors where very thourough in there job.
Jake went above and beyond by not only completing the plumbing job he had come to rectify but also the one that was scheduled for the following week which saved his time, my time , therefore money.
After explaining the problem and that we were having new flooring being fitted on this day.
They are also always friendly and respectful of my house including taking off their shoes or wearing disposable shoe covers.
It was a big and difficult job which meant they had to spend 2 days at my property making right.
I was Really happy that I got an appointment for call out, I am so grateful everytime I call for help problem I spoke to Helen today I had problem getting on my abri app.
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