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📋 41 Recent Outage Reports
I can’t connect to internet all day..
Now, moving an address has been very difficult despite the initial assurance that the internet will be moved on a certain date.
Even upgraded to a higher speed.
I have the 250k contract, live in the middle of Stuttgart and my max download was 15 mbits...
Jonathan was providing a great support.
He took the extra mile in assisting by speaking in English and making sure that I am understood and well-assisted.
I ordered a sim card.
They are willing to not sell you a package if you don't speak German.
I am not sure, but I think he said his name is "Daniel Jansen" or similar.
Daily connection problems, no chat support, only telephone, presumably so that there's no evidence.
When u come to Croatia on holidays do you speak Croatian or German?
Surprisingly, after this adaption, price increase notifications to 1&1 customers are piling up (browse the www), not allowing clients to cancel immediately (to the date of price raise) anymore.
I still do not understand how is it possible that no one in the support team speaks English.
I gave 4 stars for the ladies, doing a wonderful job at 1und1 customer service.... it has always been strange attitude with most men at 1&1 ... they hardly help or solve my complains or make me understand briefly what happening regarding my oder....
Don’t get caught in their trap signing the contract.
Price increased by >10% with a decrease in service.
Meanwhile, I got a new sim from a more reasonable provider.
They literally stole money from me.
The young man I talked to was very helpful and understood that I didn't understand all the instructions.
He explained everything very clearly to the "mature" person that I am!
Instead, they kept repeating nonsense like, "You didn’t contest the contract change, so you accepted it," which is absurd.
I never meet more unprofessional employees, rude employees I am just disgusted with overall. - One told me: "u are in Germany speak German" and hang up. Oh really?
Especially the Man that is helping me with this order.
Do they not realise it's not always convenient to phone.
I am leaving Vodafone and I have seen how poorly they treat their customers. 1und1 has been very professional and proactive in communication and offered much help with different solutions for me to get my home internet working again.
Hence I decided to choose 1&1 for the next 24 months!
But i learned to be glad to have this much, most of the time i have like 5...
The agent was very friendly.
Had been a customer for over 3 years.
So after seven years of loyalty, I’m now stuck with a company that refuses to cancel my contract.
When I noticed the error I asked them to repay the money they refused saying it was not their mistake.
After waiting two weeks, I got an email telling me the request was denied, without further information.
When they want something from you, they’ll constantly hassle you.
T&C's (DSL) changed in May 2023 for dismissal for exceptional reasons.
When I had finished paying for my mobile phone they continued to take the monthly payments.
Do not go with them =, their customer service is jaw droppingly bad.
As I'm not a native German speaker, I asked if it would be possible to have it in English and everything went perfect - we arranged the best time for a call and I clarified all my questions.
The thing which is unsatisfactory is the time duration taking for new connection and changing connection.
And also please don't increase the amount.
I do not know his name but he has gone above and beyond what I expect as a customer.
When I requested cancellation, they refused, claiming that I had previously requested a contract change.
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Site Excerpt
de - City Karlsruhe
- Region Baden-Württemberg
- Country Germany